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Field Service Planner/Manager

Job No: 101364
Location: Rutherford

  • Exciting opportunity for an experienced Project Manager to oversee field service activities within a growing design and manufacturing organisation!
  • Attractive remuneration circa $80,000 - $110,000 (commensurate with experience) PLUS fully maintained vehicle, laptop, tablet, and mobile!
  • Significant opportunity for career advancement as you grow your area and make a direct impact on the future success of the business!

About the Organisation

Hyden Engineering is a family-based business in Rutherford, NSW, established for over 28 years, specialising in the design, development & installation of customised products including hydraulic, electronic and lubrication control systems. Hyden Engineering also maintains a quickly growing department of field service technicians able and prepared to deploy field solutions onsite for clients.

Hyden Engineering's vision is to provide through innovation the most elegant, robust and environmentally friendly solution to technical problems on a global scale. They have a strong organisational culture, with a core focus on openness, empathy and achieving a win-win solution for every customer.

With a current staff of 24, and expanding, Hyden Engineering plans to continue R&D and retain technical superiority of existing product lines, provide new products for the future and continue growth and development within the field service department.

For further information about Hyden Engineering visit their website here.

About the Opportunity

Hyden Engineering is entering an exciting growth phase and is now looking for a motivated Field Service Planner or Field Service Manager to join their team on a full-time basis. The role is based in Rutherford, NSW, with some occasional travel to client sites.

As the Field Service Planner, you will report to the Field Services Manager and will be responsible for coordinating, scheduling and planning all facets of field service for internal and external stakeholders

Some of your key responsibilities will be to:

  • Ensure all Field Service jobs are quoted within KPI's and logistical capacity;
  • Ensure all team members receiving the Field Service Plan are provided with adequate information to successfully complete all tasks to expectations;
  • Coordinate planning to ensure all jobs are completed to the schedule and within quoted hours, with three-way communication of changes between customers and field foremen;
  • Maintain meticulous records, ensuring site sheets and returned job packs are completed and filed appropriately; and
  • Ensure that all Field Services Department customers experience support that exceeds their expectations.

About You

To be considered for this position you must possess suitable qualifications in Project Management and demonstrated experience in delivering projects within a similar role. Any trade qualifications in mechanical fitting or similar would be highly desired, however, this is not mandatory, as long as you have a strong mechanical aptitude to sufficiently understand the requirements of each client's needs. 

This is a leadership role that will see you coordinating a team of four field technicians. Hyden Engineering is looking for candidates with demonstrated experience supervising or leading a team running maintenance projects, or someone with leadership capabilities looking to take the next step up in their career.

Importantly, Field Service is a demanding department, and as such Hyden Engineering is looking for an empathetic leader with strong written and verbal communication skills to productively manage customer expectations within the logistics of the operation. Once you have proven your performance in this role, there is an opportunity to advance into a management position within Field Services.

In addition, the successful candidate will have exceptional problem-solving skills and the ability to learn systems and processes quickly and confidently. You will also have reasonably high-level computer skills across Word, Excel and Project Planning software, and the ability to effectively present information to team members and clients alike.

Please note: While this role is mostly conducted in the office within typical hours, you must have the flexibility to attend client sites and the willingness to handle any problems occurring out-of-hours. A current Driver's License is also a requirement for this position.  

About the Benefits

You will enjoy excellent working conditions within the Rutherford facilities, which is an easy 45-minute drive from Newcastle. Hyden Engineering's staff enjoy high levels of job satisfaction and regular semi-formal meetings with the complete team meaning you will quickly become part of the close-knit, supportive team culture.

You will be rewarded with a competitive salary circa $80,000 - $110,000 (commensurate with experience) plus an excellent range of 'tools of the trade' benefits including a fully maintained vehiclelaptop computermobile phone and tablet

This is an excellent opportunity to advance your career with a well-established and reputable organisation. The right candidate will also be provided with a significant opportunity for promotion to a management position down the track!

If you are a proven Project Manager looking for your next exciting opportunity, don't wait - Apply Now!

Application Form

Apply now for this role by completing the first round interview questions below in your own words, and clicking the 'Next' button at the bottom of the page.

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