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Relief Banking Specialist (Lending)

Job No: 106517
Location: Lismore

  • Join a well-respected banking alternative that is passionate about the community!
  • Enjoy day to day variety in this interesting relief position!
  • Attractive remuneration circa $60,000 - $65,000 + super, bonus potential, vehicle allowance & other benefits!

About the Organisation

Summerland Credit Union has been providing financial services across a broad range of products to communities on the North Coast of New South Wales since 1964.  With 10 local branches and approximately 100 staff, they are one of the largest locally owned and operated businesses in the region. As a credit union, retained profits are returned to customers.

With their focus on providing better service and fairer fees, Summerland Credit Union is a well-respected banking alternative, which aims to benefit customers in everything they do. They also give back to the wider community by supporting over 180 charities, associations, clubs and events.

About the Opportunity

Summerland Credit Union is now seeking a full-time Relief Banking Specialist to join their team.

This varied position is responsible for contributing to the growth, operational and strategic goals for the various branches in which you'll be working, by supporting customers who apply for lending facilities either online or by phone.

Your ultimate goal will be to ensure seamless customer experience is delivered, regardless of the application channel chosen by the customer

Some of your specific duties will include (but will not be limited to):

  • Identifying opportunities to provide solutions and meet customers' needs, and selling products either directly or by referral to frontline staff or third-party providers;
  • Increasing loans, deposits and customer growth by creating an awareness of brand and products;
  • Developing customer relationships and business opportunities within the different branch regions; and
  • Providing quality customer service to customers and non-customers over the phone and through face to face interaction.

Please Note: As this is a relief position covering both planned and unplanned leave of other staff members, you will be required to regularly work across a number of Summerland branches along the coast (from Coolangatta down to Grafton). You will be based out of the Lismore branch on the days relief work is not required. You will need to possess a current Driver's License, along with your own vehicle to complete frequent day trips. A vehicle allowance is provided for this travel.

To view a full position description, please click here.

About You

As this is a key service and sales position, it is essential you possess extensive product knowledge, as well as needs-based selling and customer service  skills. A background in banking / financial services will ensure you possess the required understanding of both personal and home loan lending. Although not essential, any experience with, or knowledge of, commercial lending will be highly regarded.

Due to the ever-changing nature of this role, Summerland Credit Union is looking for adaptable individuals who are comfortable working collaboratively in a number of different team environments. Excellent communication skills will be crucial, as will the ability to successfully negotiate.

You will be results oriented and understand how to expertly balance the line between promotion of all services and offerings, and the customers' specific lending needs.

Importantly, the successful candidate will be looking to build a successful career rather than approaching this opportunity with a short-term mindset. 

Benefits of Working for Summerland Credit Union

This is a fantastic opportunity to take on an exciting and varied position. No two days will be the same as you experience a wide scope of responsibilities across a number of different working environments! 

In return for your hard work and dedication you will receive an attractive remuneration circa $60,000 - $65,000 plus super and a range of benefits including:

  • 5 weeks Annual Leave;
  • Performance-based bonuses;
  • Salary sacrifice opportunities;
  • Uniform; and
  • A vehicle allowance.

Additionally, you'll enjoy ongoing opportunities to grow your knowledge base, with comprehensive training and a company-wide focus on professional development. Potential opportunities also exist for career progression into senior sales or management positions for the right candidate.

If you're a flexible lending professional looking for a new challenge, join this innovative banking alternative - Apply Now!

Application Form

Apply now for this role by completing the first round interview questions below in your own words, and clicking the 'Next' button at the bottom of the page.

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