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Compliance Client Support Officers

Job No: 107990
Location: Brisbane

  • Are you highly organised, have exceptional attention to detail and world class customer service skills?
  • Join an industry-leading organisation in this unique and rewarding customer-focused role!
  • Attractive remuneration package of $50,000-$65,000 plus super!

About the Opportunity

QED Risk Services has two exciting opportunities for Compliance Client Support Officers to join their dynamic CompliFast team in Enoggera on a full-time basis.

Your primary responsibilities will be ensuring clients are using the online CompliFast system effectively and continuously and managing client enquiries within a timely manner. 

Your duties may include, but will not be limited to;

  • Establishing, developing and maintaining business relationships with clients and stakeholders;
  • Liaising and following up with CompliFast clients via phone and email;
  • Completing sign-ups for new clients including entering all information into CompliFast and conducting training calls;
  • Resolving client concerns and/or issues;
  • Conducting coaching and training calls with current clients on a regular basis to ensure CompliFast is being used effectively and continuously; and
  • Analysing data and preparing reports.

About You

QED are looking for individuals who have extensive Administration experience, ideally within the compliance, finance or similar sector, but not essential. NCCP compliance knowledge would be an advantage.

As you’ll be liaising with clients and stakeholders daily, you’ll need impeccable verbal and written communication skills. Whilst training will be provided, your ability to learn quickly and maintain strong product knowledge is essential to the role, and to confidently provide clients with accurate information in a timely manner.

Your strong problem-solving skills will ensure you are able to address issues as they arise, promptly and professionally. You’ll have strong attention to detail, with a focus on accuracy and efficiency.

As these are highly autonomous roles, you must be capable of managing your time without supervision or direction. You’ll be capable of juggling competing priorities effectively through your well-developed time management and organisational skills.

Proficiency in all programs within the Microsoft Suite is essential to this role. Candidates with experience in using a CRM system would be viewed favourably. 

About the Benefits

QED would like to offer the successful candidates an attractive remuneration package of $50,000-$65,000 (commensurate with skills and experience) plus super and onsite parking! You will receive all the training and support you need to be successful within this role.

Whilst these positions are full-time, QED is happy to negotiate flexible hours (within reason) for the successful candidates.

You will enjoy working in a fun and positive environment that you will be proud to be a part of! 

About the Organisation

QED Risk Services is an independent risk management and compliance consultancy firm who have been working in the finance and mortgage industry since the introduction of federal credit legislation in 2010. Since then, QED has become the industry leader in the Australian market, helping over 400 brokers to gain their ASIC credit licenses with a 100% success rate.

With their online compliance system, CompliFast, QED has used cutting edge technology to provide mortgage brokers with best-in-class compliance monitoring and documentation services that are simple, fast and cost-effective.

With a small, dynamic team focused on providing the highest quality services to their clients, QED has a strong history of success behind them, alongside a large national client base and a dedication to leveraging risk for better business outcomes.

This is an opportunity to further enhance and progress your skills with an industry leading organisation - Apply Now!

 

Application Form

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