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Receptionist / Office All Rounder

Job No: 110312
Location: Utopia

  • Launch your community development career with this established Aboriginal Community Controlled Health Service!
  • Attractive base salary + super, monthly RDO, return airfares to point of hire, 6 weeks' annual leave & more!
  • Enjoy FREE fully contained accommodation!

About Urapuntja Health Service

Urapuntja Health Service provides services to a population of about 1000 permanent residents who live in 16 homeland communities. A unique health service, Urapuntja delivers an outreach service to all 16 outstation communities every week, while the primary clinic is situated outside of these communities in it's own location.

Community involvement has been critical to everything that the organisation does, with the Service being developed from a desire of the Aboriginal people to have their own health service. The Board of Directors is elected from and by the community annually, with the group meeting regularly to discuss issues and make decisions relevant to the organisation. To this day, the health status of community members in this area are some of the best in the Northern Territory.

Click here to read more about the organisation and location.

About the Opportunity

Urapuntja is now seeking a full-time Receptionist / All Rounder, to join their dedicated team in Utopia, NT. This position is being offered on a 12 month contract basis, with possibility of extension.

Reporting to the CEO, this position is primarily responsible for delivering a broad range of administrative / reception services within the Clinic. This unique position is also responsible for carrying out regular cleaning activities.

More specifically, some of your key duties will include (but will not be limited to):

  • Greeting clients and visitors in person and over the phone;
  • Managing a high volume of incoming calls, transferring and taking messages;
  • Organising specialist appointments and patient transport to Alice Springs;
  • Overseeing patients in the waiting room and notifying health professionals of patients to be seen;
  • Scanning patient information into clinical files and entering data into the Communicare system;
  • Ordering and accounting for all stationary and office supplies;
  • Cleaning office and medical areas of the Clinic, including emptying bins, mopping floors and wiping surfaces;
  • Cleaning visiting staff accommodation facilities as required; and
  • Assisting in the running the Op Shop when open.

To view a full list of responsibilities, please click here. 

About You

Urapuntja is seeking candidates with well developed communication skills, and significant experience engaging with people of ATSI or CALD backgrounds. It is essential you be able to navigate language barriers, actively listen to those you are liaising with, and conduct all interactions within a culturally appropriate manner.

Due to the high pressure nature of this role, the successful candidate will be well versed in managing difficult customers and situations, approaching these with a solutions-focused mindset.

Previous administrative, reception and/or triage experience would come in handy, however is not essential - this could be a great opportunity for someone with the skills mentioned above to launch a career in the community space.

A positive attitude will go a long way toward your success, including initiative and a willingness to jump into any task at hand.

In addition, it is imperative you understand the importance of high level confidentiality required in this position. Competency in the use of computer systems will also be key.

A current manual driver’s licence, with the ability to travel on unsealed roads via 4WD, is a requirement of this role.

PLEASE NOTE: The successful candidate must respect that Urapuntja is a DRY community.

About the Benefits

If you're looking to build a career within the community development/services sector or Aboriginal health, this is a fantastic opportunity to gain exposure and get your foot in the door with a dedicated not-for-profit organisation!

With a brand new, state-of-the-art and purpose-built Clinic nearing the end of construction, you'll be working within a fabulous building with plenty of room, specialised access, and great patient flow.

On offer is an attractive base salary plus super. You will also have access to a range of benefits including:

  • A monthly RDO
  • 6 weeks' annual leave
  • Return airfares to your point of hire
  • Leave loading
  • Generous salary sacrificing options
  • 10 days training leave to support your professional development
  • 3 weeks remote area leave per annum

The successful candidate will also be supplied with rent-free, fully contained accommodation, including an allowance towards all amenities provided (internet, electricity, telephone)! 

Don't miss out on this unique opportunity to build your community career - Apply Now!

Aboriginal and Torres Strait Islander people are encouraged to apply.


If you have further questions, please contact Employment Office on (07) 3330 2555.

Application Form

Apply now for this role by completing the first round interview questions below in your own words, and clicking the 'Next' button at the bottom of the page.

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