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Warehouse Operator / Customer Service Officer

Job No: 112439
Location: Cairns

  • Fantastic opportunity for someone with construction or plasterboard industry knowledge
  • Varied position combining warehouse operation duties and counter customer service
  • Join this global manufacturing organisation - fantastic growth and training
  • Enjoy a competitive salary package

About Knauf Australia 

Knauf is a multinational supplier of plasterboard, metal and associated products. Symbolic with quality and innovation, Knauf, is a 90-year-old German manufacturing company with over 26,000 people worldwide and a massive global footprint across 60 countries and over 150 manufacturing sites. Knauf entered the Australian marketplace in 2010 and have since expanded across both the Australian and Asia Pacific markets.

Knauf has plasterboard and compounds manufacturing facilities in Matraville (New South Wales) Bundaberg (Queensland) and Altona (Victoria) and metal profile lines in Beenleigh (Queensland). With over 280 employees and a national distribution PlastaMasta network, Knauf is a major supplier to the lightweight construction industry and a one-stop-shop for a complete wall framing solution.

About the Opportunity

Knauf Australia now has an opportunity for a full-time Warehouse Operator / Customer Service Officer to join their team in Cairns, QLD.

Reporting to the Sales and Operations Manager, this is a diverse position responsible for coordinating the efficient and effective loading of local trucks, customer pickups, and deliveries, as well as performing customer service duties as required. 

More specifically, your day-to-day duties will include (but will not be limited to):

  • Picking and packing customer orders;
  • Liaising with customers and/or Truck Drivers on weights and any special loading requirements;
  • Ensuring all paperwork is completed correctly;
  • Ensuring all products loaded are correctly packed limiting any damage in transit;
  • Delivering and unloading customer orders by hand (heavy lifting may be required);
  • Assisting in stocktakes as required;
  • Generating quotations;
  • Answering customer enquiries regarding Knauf products, including face-to-face, email and over the phone;
  • Coordinating delivery schedules and logistics with the team in the warehouse;
  • Maintaining the cleanliness and stock levels of the retail offering in the warehouse; and
  • Ensuring all work is performed in a manner which demonstrates a commitment to Knauf values.

You will ensure all activities are undertaken in a safe and professional manner, and will maintain Knauf's commitment to providing its customers with a high standard of customer service and quality products.

About You

To be successful in this position you will have a background within the construction space (ideally with knowledge of the plasterboard industry).

Due to the customer service component of this role, strong communication skills are a must, as is competency in the use of computer programs. Ideally you will hold a Forklift License (LF), or be willing to obtain this.

Additionally, it is important you be a hard-working team player with a positive attitude and a willingness to promote health and safety practices among coworkers.

About the Benefits

This is a unique opportunity to take on a new career challenge, expanding on your current skills and experience! Enjoy the diversity in your day to day that comes from this varied role spanning customer service and warehousing.

Knauf is made up of a diverse mix of talented people working together to attain a shared goal. Their workforce is made up of employees that are skilled, experienced and have a strong desire to succeed, all sharing the same energy and entrepreneurial spirit and as such, they are always on the lookout for talent from all sectors of the community who can bring unique ideas, skills, qualifications and backgrounds to their organisation.

The successful candidate will be rewarded with a competitive salary package.

You will enjoy the work/life balance that you are afforded with shorter commute times and on-site parking, whilst still being part of a global organisation that can provide opportunities for ongoing training and career development, that you may not have within other organisations.

Bring your construction industry experience to this global organisation - Apply Now!


Application Form

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