Nortec it

Technical Team Leader (L3 Engineer)

Job No: 115556
Location: Castle Hill

  • Dynamic and varied leadership opportunity for an experienced L3 Engineer
  • Well-respected managed services provider in Sydney's north-western suburbs
  • Attractive remuneration negotiable with experience plus salary packaging options

About the Organisation

Nortec IT is a leading managed services provider celebrating 25 years offering solutions to small and medium businesses throughout Sydney. 

Based in Castle Hill, Nortec IT offers business communication solutions through their own VoIP solution in their data centre, as well as process-driven solutions to meet and manage their business. Services include:

  • Security Solutions;
  • Mobile Solutions;
  • Cloud Solutions;
  • VoIP/Internet;
  • Managed IT; and
  • Print Management.

To learn more about Nortec IT, visit their website here.

About the Opportunity

Nortec IT now has a fantastic, full-time opportunity for an experienced L3 Engineer to act as a Technical Team Leader, based at their office in Castle Hill in Sydney's north-western suburbs.

Reporting to the General Manager and overseeing a team of six L1 and L2 Engineers, this is a busy role that will see you taking day-to-day responsibility for the managed services technical team, encompassing help desk duties, project scoping and the deployment of client projects.

Duties will include (but not be limited to):

  • Service ticket triage and resource scheduling, ensure SLA’s are met;
  • Liaising with clients to schedule remote and on-site work, reviewing staff time and performance, ensuring client satisfaction;
  • Client project deployments involving the Microsoft Stack; and
  • Managing client support issues through the Nortec IT ticketing system and RMM tools.

About You

To be considered for this position you must have previous experience working for a managed services provider and solid L3 technical knowledge, with specific industry certifications - MCSE, MCP, VMware, ITIL or equivalent.

You will also need to have technical experience with the following:

  • Windows Server (2019, 2016, 2012 R2, 2008 R2)
  • Microsoft Exchange (2016, 2013, 2010)
  • Hypervisors (HyperV and VMWare)
  • Office 365 (Exchange, SharePoint, OneDrive, Azure AD)
  • Strong networking skills – Firewalls, UTMs, Routing & Switching, VLANs etc
  • VoIP Systems  
  • Backup Software (Shadow Protect, Veeam, Datto)

You will need to have at least some demonstrated experience in a leadership position and providing technical support to a managed services team. Importantly, you will be a good multi-tasker, have solid problem-solving skills and always be looking for ways that your team can administer innovative solutions for your clients.

About the Benefits

The team at Nortec IT are very culture driven and encourage an environment of learning, respect and FUN. This is a fantastic opportunity for an experienced L3 Engineer with a 'can-do' attitude, looking for a role that can offer challenge and variety in your day-to-day duties.

An attractive remuneration package is on offer, negotiable with the skills and experience you are bringing to the role. You will be provided with a laptop, phone and a contribution to your home internet connection. The organisation also offers flexible salary packaging options to further increase your take-home pay.

Nortec believe in a work-life balance and have a flexible view to work hours when you have life events you would like to attend. You will be well-supported by an awesome team and have access to ongoing training and career development opportunities.

So what are you waiting for? If you think you have what it takes to join the team, we want to hear from you! Apply Now!

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