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NDIS Intake Coordinator

Job No: 115736
Location: Brisbane

  • Help to make a positive difference in the lives of people with disabilities!
  • Attractive salary circa $70,000 plus ongoing development opportunities!
  • Multilingual individuals heavily encouraged to apply! 

About Tender Loving Care

Tender Loving Care Disability Services (TLC) is a registered and certified provider of NDIS services, dedicated to providing people with disabilities reasonable, individualised support services to reduce and eliminate barriers to community access, and encourage the successful achievement of their life goals. With over 20 years of combined experience, the TLC leadership team is passionate about what they do, and have recently expanded their services from New South Wales to South-East Queensland.

TLC tailors their services to the needs of each individual, working with a variety of clients from those who have physical or cognitive disabilities to acquired brain injuries, and ranging from 7 to 64 years of age. They offer a full range of services, with a focus on direct services such as in-home support, life skill development, day programs and supported accommodation. They are passionate about empowering individuals through Person-Centred Planning, to ensure that clients are truly listened to, understood, and kept at the heart of all decision-making.

About the Opportunity

Due to continued growth, Tender Loving Care has a fantastic opportunity for an NDIS Intake Coordinator to join the team in Stones Corner.  

Reporting to the QLD State Manager, you will be the first point of contact for NDIS participants and their families/carers, organising and conducting planning meetings and equipping Disability Support Workers with the knowledge, skills and understanding to effectively service their participants.

This is a newly-created role and the responsibilities will vary as the Queensland arm of the business grows. Some of your key duties will include, but will not be limited to:

  • Developing and maintaining safe and professional relationships with clients and supported staff;
  • Rostering workers according to the requests and needs of the participants;
  • Ensuring all workers are properly informed about clients’ needs and daily routines via client inductions;
  • Assisting the QLD State Manager with financial management, including accountability for delivery of participants NDIS budgets and monitoring planning, budgeting or forecasting;
  • Implementing and monitoring NDIS plans, assisting participants identify and achieve goals through strategy development and implementation; and
  • Ensuring the safe, lawful and responsible operation of any Tender Loving Care motor vehicles and equipment.

About You

To be considered for this role, you will have prior experience in a rostering or coordination role, and will be a genuinely confident and friendly individual who can demonstrate an interest in and passion for the disability care industry. An understanding of the NDIS would be beneficial.

A Certificate in Community Services Management, Mental Health, or a Disability-related field will be highly regarded, as will candidates with the ability to speak languages other than English.

You will be proficient at using a range of computer software, including Xero and Microsoft Office, and be comfortable working autonomously. You will also have high-level interpersonal skills, with the ability to communicate and relate to clients, their families, and other stakeholders.

Importantly, you will be flexible and capable of problem-solving as required, including resolving any issues that may arise with a predominantly casual work force, such as short-notice absences.

Please Note: You must have or be willing to obtain a Blue Card, a Yellow Card, and first aid certification with CPR prior to commencement. You will also need a current 'C' class driver's license. 

About the Benefits

This role offers you the chance to make a real difference in the lives of people with disabilities, helping to support them in overcoming any issues or barriers they face within the community.

In return for your hard work and dedication, TLC is offering an attractive salary package circa $70,000 including super.

You will be joining a passionate, friendly, and multicultural team within an organisation dedicated to ensuring all staff are comfortable and accepted. They encourage all of their staff to develop their skills through ongoing opportunities for personal development, and employees and their families are offered counselling services and additional support if required.

This is an excellent opportunity to utilise your existing skills and experience with an organisation that champions integrity and acknowledges the efforts of each individual. Make a positive difference - Apply Now!

Application Form

Apply now for this role by completing the first round interview questions below in your own words, and clicking the 'Next' button at the bottom of the page.

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