Level 1 or 2 Support Technician

Job No: 116222
Location: Melbourne

  • Are you a level 1/2 Support Technician looking to grow your career in an established organisation?
  • Bring your technical skills to this driven & reputable IT company in Melbourne's inner suburbs!
  • Attractive remuneration circa $55,000 - $70,000 plus super & ongoing opportunities for advancement!

About your new role

Ginko IT is now looking looking for a Level 1/2 Support Technician to join their Northcote team on a full-time basis.

In this role, your main responsibility will be to provide clients with both remote and on-site support.

In addition, you will be responsible for the following:

  • Providing help desk support;
  • Liaising with clients over the phone, triaging tickets and working tickets;
  • Logging, tracking, and updating customers queries and client documentation;
  • Assisting with projects, upgrading or migrating systems, network and software upgrades;
  • Sales administration, scoping computer hardware and creating basic quotes;
  • Onsite and remote support including some interstate travel; and
  • Building customer relationships through delivering exceptional customer service.

This role will be ideal for an individual who is looking to grow their technical skills and gain accreditation, with the potential to move into a Level 3 position in the future.

What you will need to be successful

To be successful in this role, candidates will need to have demonstrated experience in a similar position and excellent technical capabilities

You will also need to have:

  • A good understanding of networking;
  • An understanding of Microsoft technologies, with accreditation highly regarded;
  • Office 365 administration experience;
  • Understanding of desktop and Windows Server design, implementation and issues; and
  • Office 365 and Sharepoint experience.

In addition, you will be a self-motivated individual who can work both as part of a team and in an autonomous capacity. A strong client service ethic, exceptional communication and interpersonal skills, and professionalism are essential to this role; as are efficient time-management skills and the ability to meet tight deadlines.

Please note: Candidates will need to hold a current unrestricted driver's licence.

Be Rewarded

In return for your hard work and dedication, you will be rewarded with a competitive remuneration circa $55,000 - $70,000 plus super and onsite parking. 

You will also benefit from flexible working conditions and a relaxed working environment, with a close-knit, fun and friendly team.

Ginko IT offers significant ongoing training and development opportunities, and the potential to grow your career and progress into a level 3 position within the business.

Located in vibrant Northcote, you will be surrounded by an array of great places to eat and drink with close access to the CBD. 

About Ginko IT

Ginko IT is a Melbourne based organisation that offers clients an in-depth knowledge of - and smart solutions for - Managed Services.

With clients in QLD, NSW and Victoria, they have grown every year since they were established in 2011. A people-oriented company, Ginko IT's focus is on customer satisfaction. Their philosophy of openness is reflected in client relationships and transparent service model.

With a goal of helping clients to grow and succeed through better efficiency, continuity of services, strategy, and access to data for better decision making, Ginko IT continues to grow in size and reputation.

Ginko IT is an equal opportunity company. The successful candidate will be judged on their merit alone.

Don't miss this opportunity to join a supportive and innovative organisation in a fantastic Melbourne location - Apply Now!


Personal Details * Required field