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Travel Consultant (Free Independent Travel)

Job No: 116646
Location: Sydney

  • Are you passionate about helping individuals to take the path less travelled & experience the world their own way?
  • Kick-start your career with an award-winning business providing unforgettable travel experiences around the globe!
  • Attractive base salary circa $45,000 - $60,000 plus super, 5 weeks annual leave & annual travel/education trips!

About Goway Travel

Celebrating 50 years this year, Goway Travel is an award-winning, globally operating business providing unforgettable travel experiences for travellers from all walks of life. Still family-owned and run, they employ over 400 specialist staff from their offices in Toronto, Vancouver, Los Angeles, Sydney and Manila, and have been undergoing steady growth due to their commitment to customer satisfaction and innovation experiences and services.

Goway’s mission is to empower their community of Globetrotters to realise a lifetime of travel. They accomplish this with values built upon fairness, ownership, and taking care of both their people and their customers.

For more information about the experiences Goway offers, please click here.

About your New Role

Goway Travel now has an opportunity for a French or German speaking Travel Consultant to join their Free Independent Travel (FIT) team on a permanent full-time basis. This position will be based out of their Sydney office.

Reporting to the FIT Team Leader and Operations Manager, you will be responsible for the daily processing of bookings and quotes, answering client inquiries and providing updates to agents of any potential changes to holiday plans as required.

Day to day tasks will include:

  • Book all components of new reservations and amendments following Goway’s procedures;
  • Provide advice and alternatives to agents in the event of availability issues;
  • Ensure bookings have all details and notes, ready for invoicing and documentation;
  • Action and confirm all quotes and re-quotes within 24 hours of receipt;
  • Provide consistently excellent customer service to both agents and clients;
  • Be available for after-hours phone calls as part of a rotating weekly roster.
  • Provide booking notes and correspondence in both English and the relevant foreign language

About You

Goway is looking for a personable individual with a genuine interest to work within a passionate team and has a strong customer focus. You must be able to speak French or German as a second language and ideally have previous Travel Agency experience, in either a retail, wholesale or inbound related role, with a relevant qualification in travel or tourism.

You will have a real passion for the benefits of travel, a good knowledge of Australia and New Zealand destinations, and a dedication to ensuring that clients have unforgettable experiences.

Strong attention to detail, and the ability to juggle multiple deadlines and stakeholders will be essential, and you will equally need to be extremely organised and able to prioritise efficiently

This role will see you working with a range of stakeholders, both internal and external, which will require strong written and verbal communication skills. You will also need to be confident using your computer skills on a range of software.

About the Benefits

This is a hugely exciting opportunity to work with a vibrant team of travel enthusiasts offering you a range of perks and exciting social events!

On offer is an attractive base salary circa $45,000 - $60,000 plus super, negotiable based on your skills and experience.

With 5 weeks annual leave, an extra day off for your birthday, and the chance to explore exotic locations on annual travel and education trips it's easy to see why Goway retains so many longterm staff members.

If you're looking for a career that combines your language skills and passion for travel, Apply Now and help individuals explore locations off the beaten track!

Application Form

Apply now for this role by completing the first round interview questions below in your own words, and clicking the 'Next' button at the bottom of the page.

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