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NDIS Transition Support Officer

Job No: 117603
Location: Alice Springs

About the Organisation

Mental Health Association of Australia (MHACA) is a specialist psychosocial recovery and mental health promotion organisation with a strong presence and reputation in the community. They strive to make a difference in the lives of people with a mental illness by supporting participant-driven mental health recovery and assisting communities and organisations to actively improve their mental health and well-being. 

MHACA psychosocial support services and educational programs aim to enhance the mental health and wellbeing of people living in Central Australia through a range of programs and activities including (but not limited to): 

  • NDIS funded support coordination, capacity building, living skills and social and recreational activities
  • Individual support to people experiencing mental illness
  • Support remote Aboriginal communities to build awareness and community capacity to implement suicide prevention strategies
  • Training in mental health first aid, suicide intervention, workplace health and related areas

 For more information about this organisation, please click here

About the Opportunity

Due to continued growth, MHACA has a fantastic opportunity for a full-time NDIS Transition Support Officer on a 6-month contract in Alice Springs, NT. 

Reporting to the NDIS Transition Support Team Leader, you will be responsible for supporting and assisting participants to test their eligibility for the NDIS. You will be in charge of supporting eligible participants in accessing their required documentation, helping them fill out paperwork, taking them to their appointments and assisting them to get the necessary documentation submitted to the NDIA.

Some of your key responsibilities will include (but not limited to):

  • Support and assist all participants to submit an access request form (ARF) or equivalent to the NDIA to test their eligibility for the NDIS within agreed timelines;
  • Building participants understanding of the NDIS in a proactive and supportive way, to ensure each participant is equipped to understand whether they are most appropriately supported;
  • Identifying, finding or requesting the collation of all evidence to ensure the participant is assessed accurately by NDIA;
  • Building and monitoring of relationships with clinical agencies that treat participants to ensure collaborative evidence sharing and support quality Access Request Forms; and 
  • Ensuring all participants understands they can appeal the NDIA’s access decision and/or repeat the access process, if required. 

About You

The successful candidate will have demonstrated experience in working with people from diverse backgrounds and cultures with mental health illnesses and with high and complex needs. For this reason, you will need to be empathetic and effective in your approach.

Ideally, you will be working towards a Cert IV in Mental Health or equivalent. Candidates who have worked in a remote context previously and have prior knowledge of the NDIS and its service models will be highly regarded. 

You will be innovative and have good working knowledge of time management, including independently establishing and managing work priorities and organizational skills. Additionally, you will have a high level of attention to detail and accuracy. 

Proficiency at using a range of computer software will be essential and you will be comfortable working autonomously. You will also have high-level interpersonal skills, with the ability to communicate and relate to clients and their families. 

Prior to commencement, the successful candidates will hold (or willing to obtain) the following:

  • A current Driver's License;
  • A current Working With Children's' Check; and
  • A current National Criminal History Record Check.

About the Benefits

These are highly varied positions in which you will experience real job satisfaction every day and make a difference in the lives of others!

In return, you'll enjoy an attractive remuneration circa $67,954 - $72,835 pro-rata, based on skills and experience, plus super. 

In addition to this, you will receive the following benefits: 

  • 6 weeks annual leave per year;
  • 10 days sick leave; and
  • Salary sacrificing, to increase your take home pay.

In addition to the above, MHACA offers a supportive & friendly team environment, where your voice will be heard, with flexible hours to suit your lifestyle!

This is an excellent opportunity to utilise your developed skills and experience with an organisation that champions integrity and acknowledges the efforts of each individual. Make a positive difference - Apply Now!

Application Form

Apply now for this role by completing the first round interview questions below in your own words, and clicking the 'Next' button at the bottom of the page.

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