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Client Services Partner

Job No: 121753
Location: Melbourne (Work from home)

  • Unique work from home opportunity supporting a busy national sales team!
  • Global organisation helping companies achieve greatness by unleashing the power of their work forces!
  • Attractive base salary $56,000 plus super, phone/internet allowance & monthly performance bonuses!

About FranklinCovey

FranklinCovey is a global company specialising in performance improvement. Helping companies achieve results that require a change in human behaviour, they have expertise across 7 key areas: Leadership, Trust, Productivity, Execution, Customer Loyalty, Sales Performance and Education.

With clients including multinationals, mid-sized and small organisations, as well as government entities and educational institutions, FranklinCovey helps companies achieve greatness by unleashing the power of their work forces to focus and execute on top business priorities.

About the Opportunity

FranklinCovey now has a unique opportunity for a self-disciplined Client Services Partner to join their administrative team with 5 other team members. This is a full-time, work from home opportunity, with the successful candidate required to reside within Melbourne or surrounding areas. 

Reporting to the Finance and Operations Director, this busy role will see you providing administrative sales support via phone/email/zoom to a team of Client Partners located in Sydney and Melbourne. 

Some of the key responsibilities will include (but will not be limited to):

  • Collaborating with Client Partners to provide a client centric team focus;
  • Organising the logistics and coordination of workshops for client companies;
  • Creating program agreements and customised orders;
  • Liaising with a third party warehouse and couriers for dispatch of materials;
  • Providing a complete customer service to clients, including the effective running of workshops and sales processes, to ensure positive customer experiences and client retention;
  • Maintaining excellent follow-up and post-delivery processes, including invoicing, to ensure a 10/10 customer service;
  • Familiarity with Salesforce and Dynamics 365 Business Central is advantageous but not essential; and
  • General administrative support, as required. 

About You

The successful candidate will have previous experience in an administrative role, ideally in a sales support capacity. You must have strong communication and computer literacy skills with proficiency using the Microsoft Office Suite, as well as an impeccable attention to detail and ability to work under pressure to meet deadlines.

Most importantly, FranklinCovey is looking for a positive and sociable candidate who is extremely self-disciplined, self-motivated, proactive and comfortable working to full capacity in an isolated home environment.

Whilst there is some flexibility in hours given the work-from-home nature of the role, this is a full-time position that requires full-time commitment by the successful candidate. 

About the Benefits

With a unique business model that allows you to work from home, this is a great opportunity for a motivated person looking to improve their work life balance while adding value to a supportive, close-knit team.

In return for your hard work and dedication, you will be rewarded with an attractive salary of $56,000 plus super and monthly performance-based bonuses. In addition, you will be supplied with everything necessary to establish a home office including a phone/internet monthly allowance, laptop, printer and stationery. 

The successful candidate will experience initial face-to-face training, weekly Zoom-based team meetings, and ongoing support from both the team and management.

Entire company catchups are also provided several times a year in central locations!

FranklinCovey is an Equal Opportunity Employer.

To capitalise on this unique work from home opportunity - Apply Now!

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Candidate Success
Candidate Success
‘’ I found the online application process to be very effective, I appreciated the opportunity to answer specific questions as it gave me the opportunity to stand out and really demonstrate what extra qualities I have to offer my prospective employer..... and I got the job! ‘’