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Team Leader Corporate Services

Job No: 121831
Location: Richmond, VIC

  • Do you have a strong understanding of business operations, organisational risk and compliance and accreditation procedures and processes?
  • Join a community-connected NFP enacting positive change at the intersection of family violence and multiculturalism!
  • Highly attractive above award remuneration plus super, 5 weeks annual leave and generous salary packaging options!
  • inTouch has an Equal Opportunity Exemption and for this reason requests applications from women only.

About inTouch

Celebrating 35 years, inTouch Multicultural Centre Against Family Violence (inTouch) offers services and programs across the family violence continuum, from prevention and early intervention, to crisis intervention, post crisis support and recovery.

Continuing to grow in size and scope, the culturally tailored work they do helps address the complex needs of refugee and migrant women throughout Melbourne and Greater Victoria.

inTouch are committed to changing lives and changing communities for the better. They strive to create a world where culturally diverse women and children live free of violence and, since 1984, have helped over 20,000 women and children experiencing family violence.

For more information about inTouch, including their rich history and role within the family violence sector, please click here.

About the Opportunity

Due to changing business needs, inTouch currently has a newly-created opportunity for a Team Leader Corporate Services to join their innovate and driven organisation in Richmond, VIC on a full-time ongoing basis. 

Reporting to the COO, you will be responsible for leading and implementing continuous quality improvement, risk management and change across the organisation, in alignment with accreditation standards, internal policies, procedures and relevant frameworks.

More specifically, you will oversee a transformative approach to business operations, IT, IR, Risk including OH&S, Compliance, Quality and Accreditation.

Some of your key duties will include, but will not be confined to:

  • Ensuring adherence to organisational policies and procedures and integrity of corporate systems from the viewpoint of risk and quality;
  • Supporting inTouch’s risk management and assessment process, including periodic risk review, business continuity and crisis management, and leading risk mitigation strategies;
  • Leading the ‘Accreditation’ process and the quality improvement initiatives, including internal committees;
  • Supervising and managing inTouch’s facilities including office maintenance, real estate agreements, and management of works;
  • Contributing to the work of inTouch more broadly through the provision of specialist advice/consultation on relevant projects.

To view the full position description, please click here.

COVID-19 Update: In light of ongoing COVID-19 restrictions in Melbourne and greater Victoria, inTouch have implemented processes to assist all staff to operate safely and effectively, with a mixture of both home and office-based work being undertaken where possible.

About You

To be considered for this position, you must have demonstrable experience in both project management and change implementation, with relevant tertiary qualifications in Business Management/Administration.

In an important strategic position intersecting across all facets of the organisation, you will need to be a confident internal communicator and influential decision-maker, with an ability to navigate difficult conversations and engage staff directly to maintain organisation-wide support for change processes.

Moreover, as a leading operations function within an organisation positioned directly within the community sector, your in-depth understanding of accreditation, risk and compliance, and ability to ensure that inTouch upholds its requirements and standards in this space, will be crucial to your success. Please note that previous community sector experience is not a direct requirement of the role, provided you are willing to uphold the values of inTouch as a multicultural organisation.

Furthermore, with leadership experience and a background in project management, you will be comfortable juggling multiple priorities concurrently, while leading a small operations team and taking over the corporate services and transformative change functions.

Please note: Under the Equal Opportunity Act (H143/2018) inTouch have an exemption and for this reason are accepting female applicants only. 

About the Benefits

This is an important opportunity to take ownership of your role and enact real transformative change across most facets of business operations.

You will be part of a close-knit, experienced team passionate about their work and the people they support, coming together under a common aim to make a long-lasting positive impact in the community

inTouch also believe in the balance between work and home priorities by providing the opportunity for flexibility in your role, while also offering the support and stability of an expanding, community-connected organisation.

For all your hard work and dedication, you will receive an attractive remuneration 3% above level 6 of the Social, Community, Home Care and Disability Services Industry Award 2010, plus super and an additional range of great benefits in line with the importance of this role and your development as an industry professional, including:

  • 5 weeks annual leave;
  • Salary packaging to reduce your tax and increase your take-home pay;
  • Meals and entertainment benefit (as part of the salary package);
  • Ongoing training and development through a culture of continuous learning;
  • Career development and staff recognition initiatives; and
  • Staff wellness programs.

Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.


Drive transformative change processes across business operations and join a community-connected NFP - ApplyNow!

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Candidate Success
Candidate Success
‘’ I found the online application process to be very effective, I appreciated the opportunity to answer specific questions as it gave me the opportunity to stand out and really demonstrate what extra qualities I have to offer my prospective employer..... and I got the job! ‘’