Service Engagement Administrator

Job No: 128031
Location: Canberra, ACT

  • Do you have rostering and customer service experience? This could be the opportunity for you!
  • Join a well-established not-for-profit organisation in a client-facing role!
  • Attractive remuneration circa $70,000 - $75,000 plus super and salary packaging!

About the Organisation

First established in 1976, Northside Community Service has grown significantly to an award-winning not-for-profit organisation that employees over 150 staff and an active roster of volunteers. Passionate about working towards a more fair and inclusive community, they provide a range of support services to the residents of North Canberra, including children, seniors, and people with a disability, as well as support for young people and families, women's housing and emergency relief, social groups and community venue hire. 

With an innovative approach to service delivery, involving clients and engaging the community in the decision-making process, they are committed to challenging long-held beliefs about the capacity of clients to control their journey, trusting their clients to know what is best for themselves.

About the Opportunity

Northside now has a client-facing opportunity for a Service Engagement Administrator to join their team in Canberra on a full-time ongoing basis.

Reporting to the Operations Manager - Aged Care & Inclusion, you will be responsible for ensuring all Aged Care and Inclusion (ACI) clients receive accurate, timely and consistent services and support, with a large focus on rostering.

Your day-to-day responsibilities will include (but will not be limited to):

  • Providing high-level customer service and support for Aged Care & Inclusion clients;
  • Managing and overseeing the rostering process, ensuring the staffing team receive accurate information about the requirements of the individual clients they are working with each day;
  • Acting as the first point of contact for Northside to assist clients with their enquiries;
  • Providing support and supervision for all on-shift staff in the team; and
  • Providing a varied range of efficient administrative support.

To view the full position description, please click here.

About You

To be considered for this position you must have demonstrable rostering and customer service experience. Previous experience in the Aged Care or Community Service industry is not essential for this role as Northside is willing to accept applications from candidates from a range of different sectors.

As the most critical duty, your ability to manage an effective and timely rostering schedule, while juggling intersecting priorities, including the coordination of the transport fleet and the reshuffling of staff to cover service gaps, will be paramount to your success.

As the first point of contact for clients, you must be customer-focused, personable and empathetic, and be comfortable establishing effective relationships with a diverse range of people on a consistent basis. 

Ideally, Northside is looking for someone who is process and people-driven, has a high level of computer literacy, excellent phone and face-to-face communication skills, and is energised to work in this varied, reception based role.

Please note: You will need to hold or be willing to obtain, a Working with Vulnerable People Card and complete a Police Check and possess a current Australian Driver's Licence.

About the Benefits

This is a rewarding opportunity to join a supportive not-for-profit organisation and engage with a range of clients on a daily basis.

Northside is offering an attractive base salary circa $70,000 - $75,000 plus super, negotiable based on your skills and experience.

You would also benefit from salary packaging options, support and professional/personal training opportunities, to help you grow with the organisation.

Employees will have ongoing access to Northside's Employee Assistance Program.

Car parking is also available on-site.


Join a well-established NFP and provide excellent customer service - Apply Now!


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Northside's Mission

Providing exceptional services that support people to improve their lives.

Core Values

  • Courage
  • Integrity
  • Choice
  • Innovation
  • Collaboration
Northside Community Service