Branch Manager - Darwin

Job No: 16119

Location: Darwin, NT

• Outstanding opportunity for a talented Branch Manager to manage a diverse Training, Employment & Community Service team, and grow the Darwin site of this dynamic organisation!

About the Organisation

STEPS Disability Qld Inc is a vibrant employment, community service and training organisation, assisting people with a disability to become active and contributing members of their communities.

All people deserve opportunity to reach their potential. In 1989 STEPS was established, with a focus of bringing self-esteem and quality of life to people with a disability, through assisting them to attain gainful employment.

STEPS' Community Services and Training Divisions have since been launched, delivering a broader range of services with the same commitment to the original values and mission of the organisation.

STEPS principal Funding source is the Federal Department of Education, Employment and Workplace Relations (DEEWR), and is a quality accredited organisation, operating in accordance with the Disability Service Standards and the Australian Quality Training Framework.

About Life in Darwin

Darwin is arguably Australia's most cosmopolitan city, boasting a population made up of people from more than 60 nationalities and 70 different ethnic backgrounds. The city's multicultural mix is particularly highlighted by its many exciting ethnic cultural festivals and weekly food and craft markets.

Darwin has evolved from its days as an incredibly laid back frontier town and while it still retains its relaxed charm, it has become a highly sophisticated city. Many visitors are surprised to find that it has accommodation, eateries, clubs, pubs, museums and other amenities that are at least equal to, and often better than, what you'll find in the southern cities.

In business and industry circles, Darwin is described as Australia's gateway with South East Asia. It's closer to the Indonesian capital of Jakarta than it is to Canberra and is about the same flying time from Singapore and Manila as it is from Sydney and Melbourne.

About the Opportunity

If you are a skilled and motivated Branch Manager who thrives in challenging and new environments, STEPS has an exciting opportunity for you to develop and lead their Darwin team!

The main aim of this vital and varied role is twofold: to coordinate and manage the team in providing integrated, quality services and programs as well as to grow the sites through business development initiatives. The Darwin office currently delivers Training Services with eventual plans to expand into Employment and Community Services,  meaning you will manage a diverse and multi-disciplinary team that provides a 'one stop shop' for STEPS clients. As such your team will be comprised of Employment Services for disadvantaged clients, Trainers for programs such as LLNP and Home and Community Care, admin/support staff, Team Leaders for Employment Services, Employment Services and Community Services, and Youth Connections staff.

It is imperative that the Site Manager fosters a productive, client-centred, community-based and financially aware working environment.

Some of your specific duties will include:

• Delivering all services and programs within site budget and according to established targets and plans;
• Coordinating the activities of the team, to ensure a consistently high standard of client service is provided;
• Coordinating site logistics, operations and procedures;
• Managing policy implementation and compliance within the site, including but not limited to workplace health and safety and the code of conduct;
• Ensuring adequate human, financial and physical resources are in place to meet the business objectives;
• Assisting in the preparation of documents such as tenders and reports as required;
• Implementing marketing activities within the site; and
• Building staff and client relationships

STEPS is looking for a motivated individual who will be able to drive the site forward, reaching their goal of integrating diverse services so their clients can access them from one provider.

Ideally, the successful applicant will hold a combination of Certificate IV in Frontline Management and three years supervisory experience in a service environment. You will need a broad knowledge of the principles of Continual Improvement and Quality Assurance, and a demonstrated ability to incorporate these principles in your day-to-day tasks.

Importantly, you will understand contemporary issues in the provision of services to disadvantaged people and the community. Considering the diversity of STEPS' clientele, applicants with demonstrated cross cultural awareness will be held in high regard.

While you will not need to have extensive, detailed knowledge in each of the service areas, experience would be beneficial as you will drive the staff to deliver on service expectations. You will be skilled at motivating multidisciplinary teams to strive to provide an outstanding level of client satisfaction. It would be an advantage to have experience in Government funding or managing Government contracts.

This role will suit a flexible, hard-working individual with a passion for and focus on continual improvement. You will possess outstanding interpersonal and relationship building skills, allowing you to communicate effectively with internal and external staff/clients, and to source and develop new business.

This is an extremely rewarding and satisfying role that will allow you to develop your management skills, provide you with professional development opportunities and expand your career opportunities. You will join a friendly team and a dynamic organisational culture, and never be bored!

You will be encouraged to maintain a healthy work/life balance, and provided with 5 weeks annual leave per annum.

In return for your hard work and dedication you will be rewarded with a generous salary package made up of:

• A competitive base salary circa $58K - $67K (commensurate with experience)
• 5% remote allowance
• 9% superannuation
• Company vehicle 
• Access to salary sacrificing arrangements
• After each 12 months continuous service, you will be reimbursed $1,200 for airfares to use as you please.

If you are a talented manager who is driven by client satisfaction, this is an outstanding opportunity to join a leading service provider - APPLY NOW!