Client Services Manager
Job No:
19537
Location:
Ipswich, QLD
About the Organisation
Lifeline Community Care Queensland (LCCQ) exists to strengthen the lives of individuals, families and communities through wide-ranging community services that deliver enhanced access, efficiency and outcomes to the people who matter the most - its clients.
With more than 2400 staff and 4500 volunteers, LCCQ is currently able to assist over 371,000 Queenslanders annually through the provision of services including telephone and face-to-face counselling, disability lifestyle support, family and youth support services and childcare. Activities are funded through a combination of donations, fundraising, business income and State or Federal government service agreements.
View the organisation at http://www.lccq.org.au
About the Opportunity
Lifeline Community Care QLD (LCCQ) has an exciting opportunity for an experienced Client Services Manager to join their professional and dedicated team in Ipswich.
The purpose of the position is to manage and grow the diverse range of externally funded community service operations undertaken by Lifeline Ipswich and West Moreton.
Reporting to the General Manager, your specific responsibilities will include:
- Leading and managing a professional team of Client Service practitioners across a wide variety of programs, ensuring delivery of high quality, responsive services to clients;
- Assisting in identifying opportunities for growth and service development, particularly in response to community needs;
- Assist in identifying, negotiating and submitting funding applications with appropriate funding bodies;
- Managing the development and monitoring of budgets for community service programs, ensuring management of funds meets specified accountability requirements;
- Providing expert advice, recommendations and strong leadership in relation to the programs, operations and future direction of the organisation;
- Leading the strategic planning and organisational review processes within the client service focus of the organisation as well as quality assurance planning and evaluation;
- Developing and maintaining collaborative partnerships and professional networks with other service agencies and government departments; and
- Co-ordinating the region's disaster recovery activities in accordance with established procedures and processes to ensure a high level state of readiness to respond.
The ideal candidate will have a strong history of successful people management and a leadership acumen that is easily identified. Additionally, you will have well honed business development skills, with the ability to identify program/funding opportunities and turn them into a reality.
Applicants should also have demonstrated experience of working within a therapeutic context with a range of issues including:
- Child abuse
- Relationship discord
- Grief and loss
The ability to maintain currency with relevant social issues and trends, as well as eclectic clinical experience that has a strong service delivery foundation, will also enable you to achieve in this diverse and pivotal role.
To fulfil the role appropriately, you will require a current driver's licence and you may also be required to undergo a Criminal History Check. Additionally, you will require a current Blue Card or the ability to obtain the same.
This is a unique and exciting opportunity to use your leadership and management skills in a community benefiting setting.
To attract the best candidate, LCCQ is offering an attractive remuneration package $60,455 - $60,446 plus super (with a negotiable salary packaging component) which appropriately rewards your qualifications and experience. Maximum salary packaging benefit is available, which can significantly increase your take home pay.
Furthermore, the successful candidate will enjoy Professional Development through training, supervision, team support, and reflective practice, while being a part of a highly reputable organisation.
This challenging and rewarding position will offer a high level of job satisfaction, as you are given the opportunity to make a positive contribution to a great community organisation.
If you are looking to take on a new challenge and advance your career in a truly rewarding role - Apply Now!
