Customer Service Representatives
Job No:
19992
Location:
North Sydney, NSW
About the Organisation
Established in 1986, Cover-More Travel Insurance is an Australian owned company with operations in Australia, New Zealand and the United Kingdom. The group employs more than 210 people in Australia.
Cover-More administer more travel insurance sales, medical assessments and claims than any other provider in Australia. Each year more than 1,000,000 travellers pack a Cover-More Travel Insurance with them when they travel.
Cover-More is backed by two more quality companies - Customer Care who provide emergency assistance and Great Lakes Australia (owned by Munich Re) who underwrite all claims.
The Customer Care team has been providing assistance services since 1988.
Their history, experience and professionalism sets them apart from competitors as being the largest, most established, customer-focused assistance provider in the Southern Hemisphere.
Customer Care assists with the provision of immediate and professional help – both medical and travel related – for customers and clients in a time of need. They operate a 24 hour emergency centre, 365 days per year for customers domestically and around the world.
About the Opportunity
To ensure they continue to provide the best service possible to customers, Cover-More is looking to appoint two highly motivated Customer Service Representatives within the North Sydney team. These are full time, office-based positions.
Working within the Customer Service team and reporting to the Customer Service Manager, the primary purpose of this role is to provide a high level of service to customers and support the Sales, Claim and general process at Cover-More.
Some of your more specific duties will include:
- Providing specific advice and assistance to travel agents / customers;
- Maintaining client files;
- Issuing insurance policies; and
- Performing general administrative tasks.
Cover-More is seeking candidates with experience in customer service and/or administration. Applicants who have worked within a call centre or telephone sales environment will be held in high regard.
This role would suit someone with strong communication skills, and a common sense approach to their work. If you are a team player with the ability to work autonomously, this is the opportunity for you!
The successful candidates will receive an attractive salary, negotiable based on experience, plus benefits including performance recognition awards, discounted gym memberships and free travel insurance for permanent employees. Working conditions at Cover-More are paramount, and you will receive comprehensive on-the-job training.
