Customer Service Executive (Account Management)
Job No:
34426
Location:
South Melbourne, VIC
- Are you an experienced and self motivated Customer Service professional looking for a new direction?
- Attractive base salary $50,000 - $55,000 + super + product bonuses + target bonuses + KPI bonuses!
- Initial and ongoing training + opportunities for career development!
- Maintain a healthy work/life balance!
About the Organisation
Based in South Melbourne, Impact Lists are list suppliers for Direct Marketers who expect independent advice and quality data to promote their products and services.
Impact Lists offers:
- Business to Business Direct Marketing Lists for Mail, Telemarketing, Faxing and Email Campaigns;
- Business to Consumer Direct Marketing Lists for Mail, Telemarketing and Email Campaigns; and
- Personalised and Non Personalised data.
Impact Lists provides marketing lists to a diverse range of companies, from the largest corporate to SME’s.
About the Opportunity
Impact Lists has an exciting opportunity for an enthusiastic full time Customer Service Executive (Account Management) to join their South Melbourne team.
In this role, you will be responsible for nurturing a base of existing clients while dealing with new inbound enquiries in an effort to drive the sales of Impact Lists.
More specifically your duties will include:
- Attending to incoming telephone and email inquiries from new and existing clients;
- Identifying suitable list options to meet the clients target audience;
- Producing quotations;
- Preparing agreements & invoices and overseeing the ordering and delivery of data;
- Fostering ongoing relationships with clients.
To be successful in this position you will need to be a self motivated and energetic customer service professional with a proven record of account management success and an excellent work ethic. No formal qualifications are needed, however your confidence, motivation and enthusiasm will be pivotal to your success in this dynamic Customer Service role.
Impact Lists is looking for a candidate with outstanding customer service and communication skills who has the ability to approach, engage and liaise with a wide range of key clients. Your ability to build a strong rapport with clients will be essential.
In addition, you will be highly organised with strong problem solving skills and a high attention to detail enabling you to successfully manage a diverse range of activities simultaneously. You will also have the ability to work productively in a team environment and the personal drive to work autonomously to achieve set targets. Most importantly you will be punctual, reliable and trustworthy, with computer experience in using MS Office applications.
In return for your hard work and dedication, you will receive generous product and target bonuses on top of a competitive base salary of $50,000 - $55,000, based on skills and experience plus super!
Impact Lists is an established business that supports their staff in maintaining a healthy work/life balance with 4 weeks annual leave, standard work hours and no travel. You will also be joining a young, energetic and social team!
Initial full and ongoing training is provided with opportunities for career development available for the right candidate!