Customer Service Team Leader
Job No:
46169
Location:
Phillip Island, VIC
- Slide right into this exciting opportunity on Phillip Island - home of the famous Penguin Parade!
- Fantastic opportunity within a high profile community service provider!
- Enjoy a competitive salary (commensurate with qualifications and experience)!
- Enhance your professional development with internal training & formal off-site learning opportunities!
About the Organisation
Servicing over 16,000 customers across an area of 300 square kilometres on Phillip Island and the mainland, Westernport Water is a sustainable enterprise providing water and wastewater products and services to properties and communities.
Westernport Water has a diversified water supply with water sourced from the catchment supplying the Candowie Reservoir via Tennant Creek, the Bass River and ground water bores from the Aquifer. The company supplies wastewater services to 90 per cent of properties that receive water.
Westernport Water has two wastewater treatment plants, the Cowes Wastewater Treatment Plant and the King Road Wastewater Treatment Plant, which process 1100 megalitres (ML) of domestic wastewater each year, and is one of 19 water businesses operating in Victoria.
About Phillip Island
Phillip Island is an island approximately 140 kilometres South East of Melbourne, connected to the mainland town of San Remo with a 640 metre bridge.
Renowned for its natural beauty and attractions, the island is the home of the Australian MotoGP event, Seal Rocks which hosts the largest colony of fur seals in Australia and the world famous Penguin Parade - the island is one of the few areas where the species of penguin can be seen.
With breathtaking natural beauty, a myriad of family attractions, roaring motor sports and fresh waterfront dining, Phillip Island is the perfect place to escape the rat race and raise a family.
About the Opportunity
Westernport Water has a fantastic opportunity for a Customer Service Team Leader to join their team on Phillip Island, VIC.
Reporting to the General Manager - Customer Service, you will be responsible for managing the processes of raising, issuing and following up customer accounts whilst also ensuring regulatory and legislative obligations are met.
This role also involves leading and managing the meter reading staff and casual labour pool.
More specifically, some of your key duties will include (but not be limited to):
- Raising, issuing and balancing all tariffs and charges and managing all associated functions to ensure successful billing;
- Managing the meter reading function of the organisation;
- Collating, and ensuring the accuracy of, data for input into corporate planning, governing authorities and section performance as required; and
- Leading and managing meter reading staff including timely completion of performance and training reviews.
To be considered, you'll need extensive experience and a proven track record delivering high quality customer services. In addition, you will have excellent leadership and management skills as well as the demonstrated ability to manage resources to meet time frames and maintain output quality.
Importantly, you will have experience managing a large computerised customer database and will be able to demonstrate knowledge of metering and billing processes, preferably within the utility industry or a local government. You'll be leading a work team as well as liaising with internal and external stakeholders so it is essential that you have exceptional communication and interpersonal skills.
About the Benefits
This is a key role within a high profile and professional community service provider that values its staff as the primary component of their business.
Westernport Water offers continuous opportunities for professional development, including internal training for the use of corporate business systems both on the job and formally via courses off site.
In return for your hard work and dedication, you will enjoy a competitive salary (commensurate with experience and qualifications), and the opportunity to join a supportive and enthusiastic team!
This position offers an extremely high level of job satisfaction as you are given the opportunity to make a positive difference in the community!
Please note: To be considered you must be an Australian or NZ Citizen, or Permanent Resident, with the right to live and work in Australia.