Cruise Consultants (Travel Agents)
Job No:
78206
Location:
Broadbeach, Gold Coast
- Join one of Australia's fastest growing travel businesses
- Bring your Cruise and Travel Sales experience to this newly created team
- Above industry salary and benefits, OTE circa $60k PLUS discounted travel and incentives
- Fantastic Broadbeach location
About the Organisation
Ignite Travel Group works with key partners both internationally and domestically to create innovative and highly successful holiday packages backed by amazing retail marketing campaigns, meaning all of our Sales are inbound. Adding to that, 1 in 4 customers comes from repeat business or referrals from past guests, so you can easily see that Ignite Travel Group is an environment where you can really build a career.
Ignite have recently introduced a new facet to their expanding organisation, offering luxury Cruises in destinations throughout the Globe!
If you're interested in finding out more, you can visit their website here.
About the Opportunity
Do you have a love of travel? If you're an enthusiastic and customer focused people person with strong sales aptitude and a desire to move out of a job and into a career, then we want to hear from you!
Ignite Travel Group currently have a number of exciting opportunities for Cruise Consultants to join the My Cruises team based at their Broadbeach office, on a full-time permanent contract basis.
As a Cruise Consultant it will be your responsibility to assist a range of customers, utilising your product and travel knowledge to book some of the most exciting travel itineraries across the world. You will be dealing primarily with incoming enquiries, so NO outbound sales calls! This is a fun, variety-packed role in which no two days are the same. Your travel knowledge and expertise will be pivotal to your success, along with your demonstrated ability to customise a Cruise package to suit the requirements of each customer.
There may also on ocassion be the need to assist the My Holiday Centre team with further incoming enquiries to book 4 and 5 star holiday packages to destinations including Hawaii, Thailand, Fiji, Bali, Malaysia, USA, Queensland, New Caledonia, Vanuatu, Solomon Islands and Samoa, and additional training will be provided for this.
Day-to-day, your duties will include (but not be limited to):
- Receiving and responding to inbound phone and email enquiries;
- Making calls to customers who have enquired on our online enquiry system;
- Discussing travel arrangements with customers;
- Providing a desirable option with associated costs;
- Checking Cruise and Airline availability, and booking these arrangements; and
- Receiving payment and managing the client's account.
Ignite Travel Group is ideally looking for individuals with Cruise related experience, fantastic customer service skills and confidence in talking to clients on the phone. Suitable candidates will come from the Travel Industry and have detailed knowledge and understanding of air-fares.
Experience in using in-house systems and GDS will be required. In addition, knowledge and understanding of reservation/ travel booking systems including Amadeus and/or Sabre will be advantageous, however in-house training will be provided. Most importantly will be your attitude, your motivation and your drive to succeed!
This is a fantastic opportunity to move into a fast-growing company with a one of kind corporate culture!
About the Benefits
The successful applicants will receive a highly attractive salary package, above industry standards, with uncapped commission earnings giving you an OTE circa $60,000! PLUS there is a vast range of further benefits on offer including discounted travel and incentives.
These roles are offered on a full-time, 38hrs per week, rotating roster. Candidates must have the flexibility to work some weekends as part of this rotation.
With ongoing in-house training programs to keep increasing your expertise, you'll also enjoy career advancement opportunities, with the company encouraging staff to upskill in other areas in line with goals to promote from within.
The next step in your career is waiting for you at Ignite Travel Group - Apply Now.
Please note:
- To apply, please respond to the questions outlined below
- Suitable candidates will be employed subject to a clear criminal history and police check that will be undertaken by the employer, and must be comfortable with this.