Customer Service Officers
Job No:
86458
Location:
Angaston, the Barossa Valley, SA
- Incredible opportunity to join Yalumba, Australia's oldest family owned winery.
- Attractive remuneration package including a generous wine allowance.
- Fantastic working environment within the beautiful Barossa Valley.
About the Organisation
Established in 1849 by English migrant and brewer Samuel Smith, Yalumba is one of the most well-respected names in the global wine industry. Six generations and 168 years later, Yalumba is now Australia’s oldest family owned winery with a rich and diverse portfolio of globally recognised brands.
Located just an hour from Adelaide in Angaston, the winery itself is amongst some of the most picturesque scenery in the world. With the region rich in heritage and culture, the Barossa is the epitome of a relaxed lifestyle rich in food, wine and good company.
With a strong focus on excellence, Yalumba continues to be a leader in the wine industry.
About the Opportunity
Yalumba now has exciting opportunities for Customer Service Officers to join their centralised Customer Service Team based in Angaston. These roles are being offered on a full-time (Mon - Fri) or part-time (Mon - Wed) 6-12 month contract basis, with a view to permanency. The team operates over the working hours of 6.30am to 6.30pm, with the flexibility in start hours dependent upon the joint requirements of the role and incumbent.
Reporting to the Group Customer Service Manager, you’ll be responsible for providing an exceptional level of customer service and support to internal and external customers of their distribution businesses, including Samuel Smith and Son and Negociants Australia.
More specifically, you'll be responsible for:
- Providing a high level of customer service via telephone and email;
- Accurately processing orders within current service level agreements;
- Handling all the customers and sales teams' queries and complaints; and
- Communicating with warehouse and stock services teams on stock availability and dispatch.
As part of the Centralised Customer Service Department, you will be working with stakeholders of a specific geographical region, allowing you to develop ongoing relationships with these internal and external customers.
Is this the Role for You?
Yalumba is looking for candidates with experience in a customer service role, preferably where you have dealt with customers over the phone. A background working within fast-paced environments and strong time management skills will also come in handy, as you'll experience competing tasks and prioritising in this position.
Enthusiasm and a friendly phone manner will be key to your success in this role, along with a willingness to learn and embrace training. Although a passion for wine is not essential, it would be beneficial to have an understanding of the industry.
Due to the nature of the role, you will need to be competent in the use of various computer programmes (on the job training) with the ability to multi-task within the various systems.
Importantly, Yalumba is seeking team players who are able to work in a supportive and collaborative manner with others.
About the Benefits
This position presents the opportunity to join a well-established and prestigious Australian winery and work closely with a wide array of national customers. Yalumba is committed to encouraging work/life balance and are willing to negotiate flexible working hours to best suit the joint requirements of the role and incumbent.
In return for your work and commitment to Yalumba, you'll enjoy an attractive remuneration package (commensurate with skills and experience), plus a generous wine allowance.
In addition, full on the job training is provided, including mentoring and coaching from members of the customer service team. You'll have ongoing wine education and benefit from great discounts on the Yalumba range of wines and products.
You'll be welcomed into a friendly team that works together to support every member to achieve success.
This is an incredible opportunity for you to progress your customer service career with an Australian industry leader - Apply now