Key Client Manager
Job No:
90279
Location:
Melbourne, VIC
- Bring your experience in the Australian Utilities Sector to this exciting Account Management role
- Well-established Australian software development company delivering solutions and services to Australian Energy market participants
- Competitive base salary, negotiable with skills and experience, plus super
About Brave Energy
Who else would have the courage to invest so much in the development of software solutions that are having nothing short of a transformative effect on an industry as complex as the Australian energy sector?
Some may say they can afford to be Brave because they understand the industry so well. Others would say they can be Brave because they have the skills and confidence of a team of employees who have significantly contributed to industry committees for Gas and Electricity and then carried through this contribution to the implementation of systems for some of the largest energy organisations in the country.
The fact is Brave Energy Systems has now been providing solutions to energy participants for over 10 years and has become Australia’s benchmark for B2B and B2M, Revenue Assurance, Retail, Distribution and Metering Services solutions for the Australian energy sector. This knowledge, skill and experience makes them Brave. And for those Australian energy participants who have also become Brave, the world has become a place of endless opportunity.
About the Opportunity
Brave Energy has an exciting opportunity for a Key Client Manager to join their team on a full-time basis in Melbourne, VIC.
Reporting to the General Manager Business Development, you will be primarily responsible for developing and executing an account strategy based on Brave's alignment with client needs. The role will see you act as the key liaison between clients and internal departments for escalated items, and responsible for nurturing customer relationships.
More specifically, you will be responsible for:
- Maintaining visibility of Brave’s Product and Delivery teams and assist with customer engagement when required;
- Identifying, qualifying and securing opportunities for additional revenue stream from each client;
- Preparing and maintaining an Account Management Plan for each of Brave’s customers;
- Capturing and maintaining actions arising from customer engagement meetings tracking these to completion; and
- Maintaining relevant customer information in the Brave CRM system.
To be considered, you will have demonstrated experience with customer service in the Australian utilities sector and Electricity and Gas utilities sector. You will also have a depth of experience as an account manager, delivery manager or senior executive.
The position is ideal to provide feedback and insight of the customer's relationship to Brave, then identified and discussed with Brave’s executive team providing recommendations to improve the customer relationships.
While not essential, candidates with knowledge of software development, and have the relevant tertiary qualifications will be highly regarded.
Brave Energy is an industry leader in the energy sector, offering employees an avenue for career development and advancement. In return for your hard work and dedication, you will be offered a competitive base salary, negotiable with skills and experience, plus super and bonuses.
So what are you waiting for? If you are a proven Key Client Manager looking for your next big opportunity, apply now!