Account Support Coordinator
Job No:
94702
Location:
Port Coquitlam, BC
- Take the next step in your career with this forward-looking and innovative BC company!
- A great role for someone who enjoys inside sales and supporting small-to-large accounts!
- Competitive remuneration, depending on experience, with a full range of benefits!
About the Organization
With over 45 years of experience, kostklip® is one of the largest Canadian manufacturers of in-store communication and merchandising solutions for the retail industry, including grocery and drug stores. Kostklip® helps retailers develop shelf edge programs to communicate marketing messages, promote their brand and lower operational costs. In-house Engineering and Manufacturing allows for flexibility and custom capabilities to meet and exceed customer requirements while providing high-quality products.
About the Opportunity
Due to growth, kostklip® is seeking an Account Support Coordinator to join our fun and fast-paced team environment in Port Coquitlam, BC.
Working directly with assigned accounts in Canada, USA and Mexico, you will be responsible for order entry, quoting custom products and project management.
Responsibilities include, but are not limited to:
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Demonstrating extensive product knowledge and building a strong working relationship with customers
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Researching past orders and preparing forecasts to recommend appropriate product enhancements and increase sales
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Processing purchase orders and related paperwork, including updating the CRM, customer files, return goods authorization, etc
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Corresponding with customers and the Operations team on stock levels, shipping, payment and delivery
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Qualifying custom opportunities and providing account follow-up to close quotes
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Troubleshooting customer inquiries
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Other duties as assigned
To qualify for this dynamic role, you will possess outstanding communication skills, both written and verbal and will have experience in a similar role.
The ideal candidate will have knowledge of sales or manufacturing, and any knowledge of the retail environment, including infrastructure or inventory management, is considered an asset.
This role is well suited to a highly organized, meticulous and adaptable individual who is able and willing to be cross-trained across all facets of the client services team. Proficient with computers, including MS Office and CRM tools, you will demonstrate superior problem-solving abilities and be capable of multitasking effectively.
Most importantly, the successful candidate will enjoy working in a collaborative team environment and consistently provide exceptional customer service.
If this sounds like you, please read on to see what a career at kostklip® can provide you!
About the Benefits
kostklip® is proud to provide a supportive, inclusive and dynamic environment for all employees. Upon joining kostklip® you will be welcomed into a friendly team environment where collaboration and safety are key!
In exchange for your hard work and dedication, you will also be rewarded with a salary that is competitive to the marketplace, with an additional sales team bonus program. Kostklip® employees also receive a great range of benefits, including:
- Medical
- Dental
- Vision
- Comprehensive in-house training
This is a unique opportunity to join a team of a thriving and growing company, at an exciting time. Furthermore, you will enjoy being part of a working environment that promotes personal and professional growth in an atmosphere of trust, respect, and collaboration.
If you think that you have the drive and determination to succeed in this role and grow your career with kostklip® - APPLY TODAY!