Customer Service Agent
Job No:
94980
Location:
Matraville, NSW
- Bring your customer service experience to this fast-paced & varied role!
- Fantastic opportunity to develop your career with a multi-national, leading organisation!
- Competitive remuneration package on offer!
About Knauf Australia
Knauf is a multinational supplier of plasterboard, metal and associated products to the light weight construction industry. Symbolic with quality and innovation, Knauf, is a 100-year-old German manufacturing multinational with over 26,000 people worldwide and a massive global footprint across 60 countries and over 150 manufacturing sites. Knauf entered the Australian marketplace in 2011 and have since expanded across both the Australian and Asia Pacific markets.
With manufacturing facilities in Australia and over 270 employees, Knauf is a major supplier to the lightweight construction industry and a one-stop-shop for a complete wall framing solution.
About the Opportunity
Due to an internal promotion and high market demand, Knauf Australia is now seeking a full-time Customer Service Agent to join their team in Sydney.
Reporting to the Customer Service Manager, this role will see you responsible for performing administrative tasks and data entry into SAP.
More specifically, your duties will include (but will not be limited to):
- Processing customer orders in a timely manner;
- Assisting callers over the phone and directing them to other areas of the business;
- Liaising with customers (both internal and external);
- Allocating and overseeing stock, and booking transport requirements for stock movements;
- Managing the processing of credits and rebates;
- Processing daily open sales reports; and
- Fulfilling customers’ requirements in a prompt, professional and efficient manner.
About You
If you have the following, Knauf wants to hear from you!
- Experience with SAP - you'll be working with SAP day to day, so any prior knowledge would be great
- Experience with high-volume workloads - you're a champion multi-tasker who thrives in a busy, fast-paced role
- A killer knack for customer service - a 'people person', you'll be fluent in developing and maintaining strong relationships with stakeholders of all levels
- Common sense and ability to think on your feet - you won't shy away from a challenge, with the ability to come up with innovative solutions to any issue at hand
- Initiative and drive - you'll be eager to learn, have a desire to grow your skills to progress within the company, and always looking for opportunities to implement process improvements
- Positivity and enthusiasm - attitude is key! You'll be willing to take on anything thrown at you, and will do it with a smile
Qualifications are not required for your success, however any certificates in customer service, business, retail operations, or similar would be a bonus. Any knowledge of, or experience within, the building industry will also be highly regarded.
The Perks
This is a fantastic opportunity for an experienced customer service professional to join an established and respected organisation during an exciting time of high growth! With a high demand market and continued business expansion, you'll be sure to enjoy great job stability and a long-term career.
You'll join a friendly and supportive team, and will benefit from ongoing training and development. If you're eager to succeed and willing to put in the hard work, you'll enjoy a variety of career path options down the line - from interstate options to the opportunity to move across other areas of the business.
In return for your hard work, dedication and 'can do' attitude, you will be rewarded with a competitive remuneration package.
Help Knauf on their journey to become the building industry's number one supplier - Apply Now!