Systems Administrator (Client Site Lead)
Job No:
99467
Location:
Vancouver, BC
- Apply your skills and join a leading IT service provider that gives you the freedom to reach your full potential!
- Experience a close-knit, supportive and entrepreneurial culture.
- Receive a highly attractive salary and great benefits.
About The Tech Valet, part of the Kerrisdale Group of Companies
Established in 2015, The Tech Valet was established as part of the Kerrisdale Group of Companies because of a belief in a more personal IT support experience. We all come to work every day because we genuinely care about helping solve people’s technology problems. We aim to be a lasting partner, putting your needs at the forefront of every decision we make to deliver long-term business value. Engaging clients, building relationships and striving for a higher standard of client service is what we do.
Voted in the Top 5 best employers in the Small Business BC Awards 2018, we contribute much of our success to our dedicated, driven and hard-working staff. Our growing organization values providing a healthy life/work balance, with numerous events for staff all year round and a people-first leadership team, we ensure that The Tech Valet is a place where you will be positioned and encouraged to thrive!
For more information, please see our website(s): http://www.kerrisdale.com & http://www.thetechvalet.com/
About the Opportunity
The Tech Valet is currently seeking an adaptable and experienced Systems Administrator (Client Site Lead) for our offices in Vancouver, BC.
At The Tech Valet, we have a culture that promotes people to get involved in strategic initiatives across the entire organization, where they feel they can add value and make a meaningful impact. This results in your day to day being very open and only structured in a way that allows you to perform in a way that adds the most value to you and us.
Working within a small, yet dynamic team, you'll be our “Go-To” for providing level 2+ systems support and maintenance of our managed technology including servers, networks, and related systems and applications all the while ensuring that our client environments and end-users are receiving white-glove IT support service.
Some of your responsibilities will include, but are not limited to:
- Building and maintaining strong relationships with technical end-users and key stakeholders
- Performing regular capacity and proactive performance assessments
- Participating in an array of client projects including office moves, infrastructure deployments, and cloud service migrations such as Office 365.
- Updating, creating and maintaining support documentation.
- Assisting and mentoring junior members of the team with customer service tickets if needed
- Exemplify a high degree of personal integrity and interpersonal skills and abilities
- Providing a willingness to commit the additional time and effort necessary to meet project and client commitments including after-hours or weekend work as needed
To be successful in this role, you will have a minimum of 3 years experience in an IT service provider role demonstrating excellent analytical, organizational, customer service and problem-solving aptitude. A degree or diploma in a related field will be considered an asset.
As a strong communicator (both written and verbal), you will also demonstrate experience with:
- Direct client relationship management and engagement
- Infrastructure support, implementations, upgrades, migrations and troubleshooting
- Microsoft OS environments 2008 R2 and 2012 R2 server, Windows 7, 8, and 10
- Server technologies such as Active Directory, DNS, DHCP, etc.
- Servers, workstations, SANs, switches
- LAN/WAN networking
- Backup systems and procedures
- Application software including Microsoft Office, Adobe and Citrix Receiver
- Cloud applications including Office 365 and Azure
- Virtualization technologies and concepts such as Hyper-V and VMWare ESXi
- Powershell scripting
Our ideal candidate has previously worked within an external facing IT Services Team or Managed Services Provider (MSP), has experience deploying, maintaining, and supporting servers, network attached storage, and network devices. You will be passionate about customer service and relationships, have constantly improved your skills and certifications, and are looking for an opportunity to make a bigger impact and be part of a dynamic, growing team.
About the Benefits
The successful candidate will be rewarded with excellent remuneration, dependent on experience.
In addition, The Tech Valet employees enjoy a wide range of excellent benefits, including:
- Extended medical, dental, and vision plan
- Health and Wellness account
- Employee education allowance
- Employee bonuses dependent on performance
- Opportunities for career growth in a rapidly growing organization
At The Tech Valet we value the happiness of our team and host regular social events throughout the year including seasonal summer BBQ's, Christmas parties, volunteer opportunities, and group yoga.
This is a unique opportunity to join a company that promotes personal and professional development in an atmosphere of trust, respect, and collaboration.
To see our other available positions, please visit: http://www.thedirectorship.com/careers/
Use your knowledge, skills and drive to become part of a team that is building something worthwhile- APPLY NOW!