IS Support Officer
Job No:
99870
Location:
Matraville, NSW
- Entry-level role for a Helpdesk / IS Support Officer to join the Matraville team on a full-time basis!
- Exciting opportunity to join an established, global organisation!
- Enjoy working with a close-knit and supportive team!
About Knauf Australia
Knauf is a multinational supplier of plasterboard, metal and associated products. Symbolic with quality and innovation, Knauf, is a 90-year-old German manufacturing company with over 26,000 people worldwide and a massive global footprint across 60 countries and over 150 manufacturing sites. Knauf entered the Australian marketplace in 2010 and have since expanded across both the Australian and Asia Pacific markets.
Knauf has plasterboard and compounds manufacturing facilities in Matraville (New South Wales) Bundaberg (Queensland) and Altona (Victoria) and metal profile lines in Beenleigh (Queensland). With over 280 employees and a national distribution PlastaMasta network, Knauf is a major supplier to the lightweight construction industry and a one-stop-shop for a complete wall framing solution.
About the Opportunity
Knauf Australia now has a full-time opportunity for an entry-level Information Systems (IS) Support Officer to join their team in Matraville, NSW.
In this role, you will be responsible for providing first and second level IS/IT support to all users in the Knauf Plasterboard BU and logging and managing user call queues whilst effectively communicating the status of user calls.
More specifically, some of your key duties will include (but will not be limited to):
- Providing first level and second level IS support to all networked users;
- Maintaining Helpdesk reporting tools;
- Providing a reliable and stable standard operating environment (SOE) on notebooks and desktops;
- Ensuring all IS Helpdesk documentation is current and available;
- Ensuring software installed is approved and licenced;
- Coordinating hardware repairs; and
- Assisting with conducting timely and accurate hardware and software audits.
Who is Knauf Looking For?
To be successful in this role, candidates will need demonstrated experience in a Helpdesk / IS support role and exposure to or understanding of the following:
- Windows XP, 7, 10;
- MS Server 2008/12/16;
- Active Directory;
- MS Office 2010/16;
- Lotus Notes;
- Outlook;
- Hardcat Helpdesk report tool; and
- SOE Imaging.
In addition, you will be able to support a broad range of applications including network and hardware issues and troubleshooting.
It is essential that you are an exceptional communicator - you must be able to interact with a variety of people with patience, have the ability to explain issues clearly and simply, and have a friendly and approachable nature.
This is a very broad role where no two days will be the same. As such your ability to be agile, flexible, and adaptable will be crucial to your success in this role. As will your initiative, self-motivation, and team player attitude.
To view a complete position description, click here.
About the Benefits
Knauf is made up of a diverse mix of talented people working together to attain a shared goal. Their employees are skilled, experienced and have a strong desire to succeed, all sharing the same energy and entrepreneurial spirit. As such, they are always on the lookout for talent from all sectors of the community who can bring unique ideas, skills, qualifications and backgrounds to their organisation.
In return for your hard work and dedication, you will receive a base remuneration (commensurate with a junior Level 1 IT Helpdesk role) plus super, phone, and notebook. Additionally, you'll benefit from being part of a global organisation where you will be able to work on some interesting IT projects!
This is a fantastic opportunity to begin your career with an industry leader - Apply Now!