Venues and Visitor Services Manager

Job No: CN2092
Location: Newcastle, NSW

  • Innovative and commercial thinker with senior management experience.
  • Utilise your proven leadership and business development expertise within Venue Management, Tourism or Event Management.
  • Share your civic pride and enthusiasm with visitors to our city.
  • Permanent full-time role – 35 hours per week.
  • Flexible work arrangements available, including (but not limited to) a 9-day fortnight.

Located 160km north of Sydney, Newcastle is New South Wales’ second largest city, and offers the perfect lifestyle and career environment.

Our City is thriving and rapidly transforming. In recent years Newcastle has experienced a significant increase in development activity, with the 2017-18 Financial Year seeing building approvals top $1.2 billion.

City of Newcastle (CN) is seeking an innovative and enthusiastic Venues and Visitor Services Manager with experience leading a large multidisciplinary team to join our Civic Services service unit.

Reporting to the Manager, Civic Services, you will lead effective operational, marketing and business development initiatives to provide outstanding customer service and maximise revenue generated from venue hire activities and commercial contracts.

Drawing on your breadth of experience, you will also develop and manage best practice visitor information services for the city, ensuring effective liaison with external stakeholders and other sections of CN such as tourism, economic development, business events and destination management.

Additional responsibilities include developing successful business plans for the venues you manage, preparing and managing operational budgets, and ensuring effective processes and systems are in place for effective communication and management of all service elements.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

To be successful in this job you will have:

Essential

  • Relevant tertiary qualifications in Marketing, Venue or Event Management, Tourism, Business or equivalent discipline.
  • Extensive experience in operational venue management.
  • A clear commitment to and ability to deliver excellent customer service.
  • Demonstrated skills in financial management of a venue, services delivered under contract or similar.
  • Demonstrated experience in leading and managing a multidisciplinary team, with high level coaching skills.
  • Demonstrated experience in developing effective operational processes, and improving commercial viability, and managing change to achieve improved outcomes.
  • Demonstrated capacity in business planning and reporting.
  • Experience in contract management and administration.
  • Highly developed client relations and negotiation skills necessary for resolving commercial and service questions that will avoid disputes in relation to contract and financial outcomes.
  • Excellent communication skills, both oral and written, which results in effective and positive relationships with colleagues and the general public.

Desirable

  • Experience in tourism, visitor services or the visitor information sectors.
  • An understanding of local government operations.

 

Sound like the perfect job for you? Apply Now!

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: 6 October 2019.

Remuneration: $113,814 + 9.5% Superannuation per annum for a 35-hour week.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: 6 October 2019.

Remuneration: $113,814 + 9.5% Superannuation per annum for a 35 hour week.

Contact: Delia O’Hara - Manager, Civic Services – 02 4974 2609.

 

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