Casual Food and Beverage Team Member – Civic Theatre

Job No: CN2476

Location: Newcastle

Employment Status: Casual

No. of Vacancies: 6

Closing Date: 26 Apr 2021 AEST

• Ensure an exceptional food and beverage experience at Newcastle’s iconic Civic Theatre.
• Multiple casual employment opportunities.
• Varied shifts over days, nights and weekends – availability to work on short notice required.

City of Newcastle (CN) is currently seeking customer-focussed Casual Food and Beverage Team Members to join the team at the iconic Civic Theatre and Playhouse.

Working as part of our broader Civic Services service unit who manage key City of Newcastle venues and cultural facilities such as Newcastle City Hall, Fort Scratchley Function Centre and Barracks, and the Newcastle Visitor Information Centre, in addition to the Civic Theatre, the team is passionate about Newcastle, culture, and the venues they look after, all with the view of benefitting the greater community.

As a Casual Food and Beverage Team Member, you’ll work collaboratively in a fast-paced team environment to provide our customers with a first-class live experience. Your primary objectives will be creating a safe, welcoming environment and ensuring seamless service delivery. Together the team ensures that from arrival at the venue, all services provided to members of the audience are delivered at the highest possible standard, and that customers have the best possible experience.

Key responsibilities will include, but are not limited to: delivering exceptional service, support and assistance to all customers and colleagues; providing efficient food and beverage operations including opening and closing service areas, maintaining a clean workspace, effective stock control and quality preparation of food and beverage items; providing accurate Point of Sale operation, float and takings during a shift, including reconciliation of own till; assisting with the setting up of events; and ensuring that workplace health and safety is a top priority in all aspects of your work.

These are casual positions working in one or more of a range of roles within Food & Beverage. Most are customer facing and some are kitchen based. We highly encourage you to view the attached Position Description and Duties Statements - Food and Beverage which describe the duties related to each available role:

• Kitchen/ General Hand, LTCA 2
• Food and Beverage Attendant, LTCA 3
• Cook/ Mixologist/ Barista, LTCA 4 - 5
• Team Leader, LTCA 6

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

The essentials you’ll need:

• A well-presented, flexible, positive and hands on approach with a focus on providing the best customer experience.
• Proven ability to assist customers in a helpful, courteous and confident manner and to stay calm under pressure.
• Collaborative and problem-solving approach to work, open to learning and always looking for ways to improve service delivery.
• An active team worker with the ability to both establish good working relationships and to support and co-operate with others.
• Ability to work consistently without direct supervision and under some pressure.
• Computer literacy.
• Effective written and verbal communication skills.
• A commitment to providing the best possible outcomes for customers and the Theatre.
• Available to work shifts during the day, night and over weekends as well as flexibility to work a broad span of hours and at short notice where required.
• Prepared to receive training on Civic Theatre (history of the building, organisation and its vision) and City of Newcastle mandatory training as required.
• Responsible Service of Alcohol (RSA) Licence or willingness to obtain.

Other valuable skills you have:

• Demonstrated experience in cash handling, reconciliation and banking.
• Applied barista experience in a fast-paced environment.
• Applied bar experience in a fast-paced environment.
• Experience in multifaceted arts environment.
• Ability to interpret event reports/run sheets to facilitate the smooth running of show night and other catered events.

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

Application Closing Date: Sunday, 25 April 2021.

Remuneration: Casual hourly rate of $26.01 to $31.68 (inclusive of 20% casual loading) + 9.5% Superannuation.

Contact: Samantha Bullen – Venues and Visitor Services Manager – 02 4974 2164 or Michael Steel – Food and Beverage Services Coordinator – 02 4974 2163.

The Civic Theatre will also be recruiting for multiple upcoming casual positions across Customer Experience, Technical Services and Ticketing. Please keep an eye on our Employment Opportunities page if any of these roles may be of interest. Additionally, due to our merit-based recruitment process and the anticipated high volume of applications, it may be a few weeks before you hear from us.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.