Technical Support Specialist AMS
Job No:
DL43
Location:
Australia
- Extremely varied and enjoyable role!
- Work for an international leader in the dairy industry!
- Competitive salary plus super + bonuses!
About the Organisation
DeLaval Ltd is a global leading supplier to the dairy business, supporting dairy farmers in managing their farms, their way. The business offers products, systems and services for all steps of milk production, with a focus on reducing their environmental footprint whilst improving food production, profitability and the well-being of the people and animals involved.
Founded more than 125 years ago in Sweden, DeLaval now has 4500 employees and operates in more than 115 countries that cater to customers with livestock size ranging from 1 to 50,000 animals. Together with the Tetra Laval Group, DeLaval owns one of the most well-known brands in the world. DeLaval's Australian office is based in Melbourne, and services customers throughout Australia.
DeLaval constantly strives to improve the daily work for all dairy producers, empowering them to control their business and lifestyle by providing complete solutions and service.
About the Opportunity
DeLaval Pty Ltd has an exciting opportunity for a Technical Support Specialists. This role will be based in Australia.
This position's primary aim is to provide a wide range of technical support and advice to DeLaval's dealers.
While there is no 'typical' day in this position, the tasks you may complete include:
- Resolving technical issues;
- Providing technical support and advice as required;
- Accompanying dealers to farms; and
- Providing training on technical process and new product use.
This is a role in which problem solving is key. You'll be able to independently troubleshoot mechanical and automation problems and their causes and then fix them in an efficient manner. Excellent time management skills are key to this, as you'll often need to prioritise tasks to ensure their completion. In the dairy industry, new products are constantly becoming available, so you'll also need to be a quick learner, keeping up-to-date with technologies and their quirks to provide support to DeLaval dealers.
Your diverse background will include a good working knowledge of and experience in using a wide variety of tools. As someone who's there to get the job done, you'll enjoy the satisfaction of fixing challenging problems, and bring a calm, 'can do' attitude to any task you're faced with, big or small. These personality traits will be the key to your success in this position, as you'll often be working autonomously and without direct supervision.
Electrical qualifications are preferred for this role, although candidates with limited registration may also be considered. An interest in the dairy industry will also be advantageous.
The position will require you to give one-on-one training as well as group presentations, so it's essential that you have strong verbal communication skills. Working on-site with dealers and in the presence of customers, you'll use your strong people skills and professional attitude to give valuable best-practice advice.
You'll have the opportunity to travel domestically for up to 60 nights per year, as well as overseas on occasion to undertake technical training and therefore the ability to be flexible to travel at short notice as well as holding a current passport and driver's licence are essential.
About the Benefits
DeLaval recognises that in order to succeed, the company not only needs the best products and services, but also the best people. To ensure that DeLaval attracts and retains outstanding employees, the organisation will reward you with an extremely competitive salary plus super, and additional bonuses for meeting performance-based KPIs! You'll also receive a host of benefits including:
- A fully maintained company vehicle;
- A laptop and mobile phone; and
- Coverage of travel expenses.
In this highly versatile role, you'll have opportunities for internal progression while directly contributing to the success of an international industry leader. DeLaval prides itself on its exceptional team culture, and their employees enjoy new challenges, professional growth and the satisfaction of working for a company that goes to all lengths to understand and work alongside their customers.
Bring your wide range of mechanical and problem solving skills to DeLaval and reap the rewards — Apply Now!