Team Leader

TEAM LEADER

Purpose

To run a profitable Flight Centre Limited business based on company philosophies and standard systems. The Team Leader provides direction and the vision for the team.

Team Leader Role

Nurture and Develop Role

The most important role for a Team Leader is to nurture and develop their team members. It is important that the Team Leader:

• Spends time and effort helping team members to improve their results
• Does not allow team members to fail
• Is there to support team members when they need it
• Shows team members clear direction and gives good constructive feedback
• Helps team members to develop in their role and as people

Lead by Example

The Team Leader must lead from the front. This does not mean you have to be the top producer, but you do need to be the best possible producer that you can be. It means being punctual, it means setting the standards of looking after customers and doing the paperwork. It means following systems so that your team members will follow them too.

Discipline

What is meant to happen does happen. For example, if there is a certain way to run the accounting system then that is the way it happens. One on ones must happen with every team member every month.

No one likes working in an undisciplined shop, team or business. Every system or procedure needs to be performed the same way every time, according to the system. This takes a lot of stress out of your team members lives.

Total Information Sharing

A Team Leader needs to involve all team members in making decisions about the business. Team members should be asked to provide input, however it is not a democracy. Team members must feel their input is valued and not taken lightly.

Team Leaders need to be able to identify problems that people may be having and help them over come them.

Having accurate budgets/targets and updating them is vital.

Having a business goal and plan that everyone has bought into is essential for all businesses.

How do you go in your role? Where do you need to spend more time and effort? Most Team Leaders are doing their own work 70 to 80% of the time, so the time you set aside for looking after your team and your business is restricted. Make sure you make the most of it. Many of the things do not take time - they take focus and discipline.

Attributes of a Team Leader

The attributes of a good Team Leader are:

• Effective communicator
• Lead by example
• Strong vision, focus and direction
• Approachable
• The ability to motivate and inspire
• Drive, determination and passion
• Proven success in developing your team
• Excellent time management
• A commitment to FCL philosophies
• Good knowledge of FCL systems
• A clear understanding of financial practices

To Apply: First talk to your Area Leader. Then click the Apply Now button!