Customer Experience Advisor

Job No: GMHBA261
Location: Melbourne

Customer Experience Advisor

Help us make health insurance WAY less complicated

Health insurance - it’s hard to make sense of, don’t you reckon? We know it’s true. We know it all too well. That’s what we’re here for.

Hello. We’re, and our goal is to make health insurance much, much less complicated than it’s ever been before.

That’s where you come in.

We’re looking for a Customer Experience Advisor to join our growing team in Abbotsford.

Our objective’s an ambitious one. It’ll take a pretty sharp team of thinkers and doers to turn it from an aspiration into a reality. But we don’t consider ourselves just any old bunch of people. This isn’t a role for any old candidate. (Or young candidate, for that matter. Age has nothing to do with it.)

The person we’re looking for.

When we mention “customer service” and “call centre” experience, you start getting excited. You’ll also be:

  • Good with words – speaking them and writing them
  • A fine print aficionado – there will be no policy, procedure or legislation too complicated for you to interpret and explain
  • Resilient. When things get tough, you keep on truckin’
  • A KPI kind of person – willing to exceed them where possible
  • An attention to detail nerd
  • So well organised that people set their watch off yours
  • Strong on all things digital (a.k.a. not a technophobe)
  • Adaptable enough to fit into an already established team
The opportunity.

If you’d like to get a tiny bit ahead of yourself for a moment and imagine life as the successful candidate, here’s what you’ll be rewarded with:

  • A lovely bunch of people who’ve created a genuinely excellent, agile work culture and environment, and who look after each other
  • As much fruit as you can scavenge from a weekly delivery, plus daily free coffee
  • Furious, highly competitive in-house pool and table tennis competitions
  • Discounted health insurance
  • AIA Vitality, our award-winning health and wellbeing program
  • Regular social events
The summary.

If we had to sum it all up in a couple of words, it’d be fun and ambitious.

At the heart of HEA’s culture is a desire to do the right thing for our customers. That’s not something we simply say to sound honourable – it’s something we aim for every day.

If this sounds like something you’d like to be a part of, please click on the link click here

 Position closes Wednesday 13th December, time is ticking so apply NOW.

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