Expression of Interest - Inbound Customer Contact Centre - Customer Service Advisors

Job No: GMHBA453
Location: Geelong

Be part of our fast paced, vibrant and fun inbound Contact Centre team!

We're always on the lookout for talented individuals passionate about delivering exceptional customer service to join team. Our team of professionals are committed to providing an exceptional member service across all channels. Our team works on a Monday to Friday roster, with an RDO once a month.
Choose a career where you can make a real difference to our community!
About us
GMHBA is an Australian, not for profit, integrated healthcare company, providing private health insurance and health solutions to more than 400,000 members. Through our personalised approach and exceptional customer service, we put the health and wellbeing of our members and communities first.
What we offer:
  • Discounted Health Insurance for you and your family
  • Employee assistance program to enhance your emotional, mental and general psychological wellbeing so you can overcome challenges, increase coping and enhance your work and personal life
  • Community volunteering opportunities as giving back is part of the culture at GMHBA our staff are excited to make a positive impact on the health of the communities that we serve
  • Ongoing training & development at GMHBA we believe in lifelong learning and encourage our staff to continually grow are develop skills to succeed and further their career
  • Health information seminars to help you improve your health and wellbeing
  • A tailored induction program for all new employees that sets you up for success from day 1 and supports you throughout the first 6 months
  • A Reward & Recognition program and annual staff functions and other fun activities to celebrate our successes
  • Staff wellbeing initiatives, including an active Social Club with a variety of fun events and special deals
  • Flexible working arrangements GMHBA understand that it’s important to achieve balance between work, family and social commitments
  • AIA Vitality, our award-winning health and well-being program takes you on journey to better health
About you
You will need to be someone who genuinely care about our members and thrive on solving problems for them.  You'll be someone who can build genuine rapport over the phone and we get all sorts of member contact, so you'll need patience, resilience and the ability to adapt to change.
You'll also possess:
  • Experience delivering exceptional customer service in a busy environment
  • Previous experience of working in a high-volume call centre environment would be highly regarded
  • Great timekeeping and reliability
  • A can-do and proactive attitude
  • High levels of initiative and good work ethic
  • Strong problem-solving skills
  • A bright and enthusiastic phone manner
  • Self-motivated and resilient
  • Excellent communication skills both written and verbal
Applicants must be an Australian Citizen or Permanent resident to be considered for opportunities within this team.
Let's get started?
Submit your expression of interest to join our customer contact team TODAY via the form below. Download the full position description for more information.
Have Questions? Contact us at
At GMHBA we celebrate and harness diversity and consider it a competitive advantage. We encourage applicants from all diverse backgrounds.
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