Customer Care Coordinator

Job No: INSIGNIA141
Location: Brisbane

  • Competitive Remuneration based at Wakerley.
  • Excellent employee benefits, including onsite Physio 
  • Monday to Friday Day Shifts! 

Opportunities are currently available for motivated and experienced customer service superstars to join our Customer Care team at insignia

 

About the Role

As a Customer Care Coordinator you will provide exceptional customer service and champion our customers through all customer queries and interactions. You will achieve this by:

  • Resolving all inbound customer phone and email enquires in an efficient and timely manner.
  • Processing customer purchase orders received via phone, email and website.
  • Liaising with Sales team to support our customers.
  • Assist in recommending products to customers and liaising with Technical Specialists as required.
  • Generate leads for the Sales team through industry research and contacts.
  • Maintain all customer data and interactions within our CRM platform.
  • Assist our Marketing department and complete outbound calls from supplied lists.

Please refer to the position description for more information about the role.

You:

Will be energetic, professional, and have the ability to effectively communicate with customers via phone and email and have previous experience working in a customer service environment. Your other key skills will include:

  • Positive, people-focused attitude
  • Great time management
  • Demonstrated attention to detail
  • Proficiency in effectively utilising the Microsoft Office application suite
  • Strong problem solving skills
  • Ability to build and maintain working relationships

Additional Employee Benefits:

  • Onsite parking included
  • Monthly staff BBQ and morning teas and Social club with various events throughout the year 
  • Learning & development opportunities
  • Employee assistance program, including assistance in legal maters, financial challenges and dietary solutions
  • Need to visit the Physio?? We have one onsite 
  • Exceptional engagement survey results which is reinforced with employees averaging 7.5years service. 

About insignia:

insignia is a leading Australian-owned label manufacturer and distributor of industrial labelling and coding equipment. We operate in a B2B environment partnering with top tier Fast Moving Consumer Goods (FCMG) providers throughout Australia. An award-winning company, with a result driven focus we have multiple production and warehousing facilities across the country, supported by national sales and technical service offices.

What makes working at insignia special? As a start, we are passionate about our vision – Helping Australia Compete – and we’ve been successfully doing so for over 50 years as a subsidiary of the Winson Group. Our people tell us that at Winson, they get the best of both worlds; our established position and size mean you’ll get ‘big business’ structure, support and progression, without giving up the opportunities for ownership, direct impact, trusted relationships and a truly great culture. 

 Applications:

If you are excited by our culture and motivated to contribute to Winson Group’s success we want to hear from you!

Please submit click apply and find out how you too can find the best of both worlds. 

To find out more about insignia, visit our website www.insignia.com.au.

 

Please note applicants must have unlimited working rights in Australia.

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