Customer Service Officer

Job No: IRT1128
Location: IRT Market Street

Customer Service Officer
Classification: P/T (32 per week) up until March 2018
Location: IRT Market Street, Wollongong
Salary: $44K (Total Remuneration)
Applications close: Sunday, 15 January 2016

Your Role: If you are an experienced and passionate Customer Service Officer, then IRT is looking for you to join its team.  Working part time up until March 2018 you will offer clerical and administrative support services to the Customer Contact Centre.

Your Responsibilities: You will use effective communication skills to answer enquiries and make recommendations of services to suit client needs and refer them to appropriate contacts within IRT.  On a daily basis you will also carry out general office administration duties which include but are not limited to emails and website correspondence as required.  You will conduct outbound survey calls to current and prospective customers as well as coordinate carer support bookings and referrals to the IRT Regional Sales Consultants.

To be successful: You will have demonstrated experience in a similar role.  Using your excellent customer services and communication skills you will have the ability to prioritise administrative and telephone tasks with competing deadlines.  You will possess a high level of accuracy in preparing and entering information as well as experience with a range of office suite products.

The successful applicant must be available to work 8:30am to 5pm, Monday to Thursday.

Your Benefits: You will be provided with a competitive salary, professional development, salary packaging options and the opportunity to be a part of a progressive organisation that is committed to making a difference to the lives of older Australians.

To view a complete position description please CLICK HERE

Contact: Deanne Norman
Phone: 02 4221 6685

How to Apply:
1.Complete the application form below
2.Click ‘NEXT”
3.Upload your resume and cover letter
4.Click ‘NEXT’
5.Review all your information and then click ‘CONFIRM’

All employment offers with IRT are subject to relevant medical, police and reference checks

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