VACANCY QLD - IT Support Administrator

Job No: KAQLD6
Location: Ref: KAQLD6 - Eight Mile Plains, Brisbane


*Application located at the bottom of this page*  


Key Assets The Children’s Services Provider

  • An evolving Out of Home Care service provider, Australia wide, NGO
  • Committed to building a culturally diverse and inclusive workforce, AWEI Bronze Employer of Choice for 2015 & 2016, AWEI Gold Employer Award for 2017, AWEI Silver Employer Award for 2018, finalist for the Australian HR Awards 2017 and Top 3 Finalist in the Diversity Awards NZ for Cultural Celebrations
  • We provide therapeutic practice support to families and the vulnerable children and young people placed in their care
  • Full Time (37.5 hours, some flexibity required due to locations /time differences of the areas you will support), office based in Eight Mile Plains, Brisbane

Key Assets – The Children's Services Provider is a dynamic NOT-FOR-PROFIT community service organisation providing high quality, innovative out of home family and community based placements for children and young people with varying needs and behaviours. Since 2007 our unique service has grown respect across 6 states within Australia and within the North and South Islands of New Zealand. 


IT Support Administrator (Full-time permanent position)

We are looking for an experienced IT professional to join our team. The IT Support Administrator will provide IT support, training and guidance to the Key Assets team in Australia and New Zealand by ensuring functions and processes run smoothly and issues are rectified within agreed SLA timeframes. 

The main areas of responsibilities are varied and include administering 1st line and 2nd line service desk functions; maintain a support log using Service Desk Plus ticketing system and escalating issues to Senior Support in the UK as required; perform regular administrative tasks to maintain and monitor system servers, WAN systems or PC’s as required; provide onsite technical support; administer reporting systems; anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers and workstations; participate in negotiations with vendors and contractors; and any additional tasks as directed by the Head of IT.

The technical skills required include Active Directory; Group Policy Creation and Management; Microsoft Office SharePoint Server 2007, 2010; Microsoft Office 2010, 2013; Windows Server 2008, 2012; Active Directory Sites and Services; DNS, DHCP; Logon scripts using: VBScript and Windows WMI Scripting; Server Configuration; Server Hardware; and General Telecommunications support. The ideal candidate will possess technical skills with Citrix Xenapp/Xendesktop and Azure Cloud. Travel may be required between various sites around Australia and New Zealand. The successful applicant(s) must be adaptable, and able to work independently and as part of a team in a fast-paced environment. An educational requirement for this positon includes a Bachelor’s Degree or Diploma in Computer Science or a related discipline. We may also consider a Microsoft Certified proficiency or equivalency combined with a minimum of three years industry experience.


Successful applicants will require a current Blue Card and also be willing to undergo a National and/or International Police Check and other Child Safety Departmental specific checks prior to commencement.


  • Salary Packaging options (for NFP/Charity organisation)
  • Superannuation at 9.5%,
  • On going supervision and professional development
  • and mobile phone and laptop
  • Be apart of a friendly and inclusive team 
  • You will be apart of the central Shared Services team
  • Head Office based in Eight Mile Plains


Link to Position Description : IT Support Administration 

Link to Website : About Us  &  Why work for Key Assets


For any questions regarding this exciting opportunity, please email Nick Holman at




KEY ASSETS THE CHILDREN’S SERVICES PROVIDER is committed to building a culturally diverse workforce and all applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Aboriginal and Torres Strait Islander peoples and minority groups are encouraged to apply.



CLOSURE DATE: Vacancy Applications close as per the date provided in the advert details / Website vacancy page. These dates may also be extended if suitable applicants are not found. EOI Applications will remain open for individuals to lodge interest in working for our organisation. These are monitored periodically for talent pooling and suitable persons will be contacted by HR or our management team.

Key Assets reserve the right to commence the interview process prior to the campaign closing date. Campaigns may also be extended at any time. 

CANDIDATE FEEDBACK:  Due to the large number of Vacancy Applications and EOI's received, Key Assets declines to provide individual candidate feedback at APPLICATION STAGE, due to volumes. There may also be times when feedback is not provided, also due to volumes of posts advertised. Key Assets apologies in advanced.

ELIGIBILTY (for AUS and or NZ Vacancies): To be eligible for consideration you must be either an Australian/ New Zealand Citizen /Resident residing within the country of the advertised position at the time of application. For overseas applicants you will hold an appropriate Australian or New Zealand work visa with no restrictions on working within the country. It is preferred that you be in the country at the time of application to be available for our interview process however for suitably experienced and qualified applicants interview alternatives may be arranged.

HOURS: Full Time 37.5 hrs/wk flexibility required due to travel (as you will work within the community), 'Casual' - Hours are needs based. Hours are also not consistent / regular.

COMMENCEMENT: Occurs when all statutory and personal checks have been satisfactorily completed. Departmental checks may take up to 28 business days to process which can cause delays in commencement. 


Personal Details * Required field