Village Operations Manager

Job No: LDK172
Location: Canberra

About LDK

LDK Seniors’ Living is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care, in world-class vibrant communities, that will truly be worthy of our seniors. Our vision is to create the most loved seniors’ communities in Australia, through our ‘one move’ promise.  At LDK, our three core values that we live and breathe every day, are Love, Decency and Kindness.  Every aspect of our business has only one thing in mind – our residents.

About the Role

We are looking for an Operations Manager with 5 plus years within the hospitality industry and will be reporting to the Village General Manager.  We are looking for a person that is passionate about giving love decent and kindness to our residents. We are seeking some who will play a key role to ensure the operational, financial standards and success of the village and a someone that can be responsible for leading and supporting the care and operations of their team creating a positive and safe atmosphere and you are a people focused culture. You lead by extraordinary example in driving a culture that is genuinely

About you

General

  • Ensure the residents’ living environment is maintained at an appropriate standard to deliver excellent resident outcomes
  • Maintain a diverse lifestyle program to offer a variety of activities both internally and externally to the village

Resident Engagement and Satisfaction

  • Working with direct reports, ensure that the services provided to residents remain appropriate and adequate, meeting the requirements and expectations of residents.

Team Engagement and development

  • Participate in recruitment, induction, onboarding, and other employee training related activities.

Finance

  • Ongoing monitoring and controls to ensure each relevant department meets weekly financial compliance for board approved budget

Qualifications and Experience

  • Bachelor’s degree in Business Management, or significant experience deemed the equivalent.
  • 5+ years’ experience in a senior hospitality leadership position.
  • Superior leadership and management skills developed
  • Experience in leading successful teams in a hospitality leadership position.
  • Working knowledge of retirement village legislation desirable.
  • Assist the Village General Manager to ensure services follows the Retirement Villages Act, Aged Care Act and Aged Care Standards.
  • Demonstrated ability to coach and mentor a team to ensure they have the soft and technical skills to effectively run the operation, comes natural to you
  • Provide honest feedback on performance and leading succession planning processes for team members
  • You have a high level of emotional intelligence demonstrates your leadership abilities
  • You will have the ability to identifying service and skills gaps.
  • Demonstrated ability to design and implement engagement or activities programs.

If you believe you have what it takes to be part of our dynamic team and want to be a part of our team, we would love to hear from you.

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LDK Healthcare recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.


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Our Vision

LDK Seniors’ Living's vision is that all seniors in Australia will be treated with Love, Decency and Kindness on their ageing journey. We live, breathe and play by our 3 core values of Love, Decency and Kindness every day. We are proud that every aspect of our business revolves around these values and our vision to create a senior living option truly worth of Australian seniors, with a ‘one move’ promise.

Our employees are valued members of the LDK Family, whether they are a Registered Nurse or Personal Carer, a Cleaner, Administrator, or a Cook for our residents in our kitchen. Our ongoing commitment is to support and foster their growth and development, so together we deliver the best possible outcomes for our residents.

Please, only consider employment with LDK Healthcare if you feel as strongly about our vision and our values as we do.

Please contact the People & Culture team on 07 3739 4129 if you are having any issues completing your application.