About LDK Seniors' Living 

LDK Seniors' Living is building Australia's most innovative seniors living villages, delivered through a genuine continuum of care. Our vibrant communities are world class and build to truly be worthy of our seniors. 

About the role 

The Network and Infrastructure Specialist is responsible for the design, implementation, and ongoing support of the network and IT infrastructure within LDK. This role ensures that the organisation's systems operate reliably, securely, and efficiently, contributing to the safe and supportive environment needed for both residents and staff. The role includes ensuring high levels of network performance, troubleshooting issues, and implementing solutions aligned with the organization's objectives.

The specialist will handle day-to-day operational support while also working on projects to enhance and expand the infrastructure to meet the organisation’s evolving needs as well as other capital works initiatives at our operational villages.

The role is also responsible for asset management (including documentation and preventative maintenance) of ICT Infrastructure at our sites.

Key Responsibilities

• Support the IT Operations Manager in the delivery of capital works initiatives
• Maintain, monitor, and optimize LAN, WAN, and WLAN networks across all facilities
• Monitor network performance, troubleshoot issues, and implement upgrades as required.
• Ensure network scalability and redundancy to meet the growing needs of the organization.
• Engage extensively with MSP and Vendors staff on the design, delivery and maintenance of infrastructure.
• Manage network devices including switches, routers, firewalls, access points and VPNs.
• Manage server environments, including cloud and on-premises solutions (e.g., virtual servers, storage systems, Microsoft azure and databases)
• Collaborate with vendors for hardware upgrades, maintenance, and system integrations.
• Perform routine backups and disaster recovery planning.
• Troubleshoot technical issues with LDK’s infrastructure ecosystem including but not limited to IPTV, AV, VOIP Solutions.
• Engage in system testing and quality assurance

Qualifications & Skills

Education/Certificates

• ITIL Foundation
• CCNA Switching & Routing (desirable)
• CCNA Wireless (desirable)
• CompTIA Network+, Microsoft Azure 
• Bachelor’s degree and/or Diploma in IT related studies (desirable)

Professional Experience

• 5+ years of hands-on experience in network and infrastructure management
• Experience with network security, firewalls, VPNs, and server administration
• Experience in Hospitality & Healthcare environments highly regarded
• Prior hands-on experience with the Cisco Meraki Dashboard
• Familiarity with cloud platforms and virtualized environments

Technical Skills

• Expertise in configuring and troubleshooting network equipment (Cisco Stack: Meraki, Catalyst, Wireless & CCTV)
• Knowledge of network protocols (TCP/IP, DNS, DHCP, VLAN, VPN), routing, switching, and wireless technologies
• Understanding of IPTV/AV/VC/BMS & Access Control systems in an IP based environment
• Ability to deploy bespoke systems (i.e. Point-of-Sale & Nurse Call hardware)
• Sound knowledge of VM and Hypervisors, Linux servers
• Proficiency in managing the cloud infrastructure
• Experience with disaster recovery, business continuity planning, and security best practices

 Benefits

• Onsite parking 
• Retention bonus and employee referral bonus
• Novated leasing options and retail discounts
• Continuous professional development and promotional opportunities
• Positive working culture driven by our values of Love, Decency & Kindness

Essential Conditions

Federal Police Clearance must be attained, and a declaration made of any future charges or convictions that could potentially affect your role within LDK.

The successful candidate will be required to maintain a private motor vehicle, as this role will support operations across all LDK sites in Canberra, with limited interstate travel also expected.