Senior Business Analyst
Job No:
LDK875
Location:
Canberra, ACT
About LDK Seniors Living
LDK Seniors Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.
About the role
LDK is investing in a programme of work to review and improve the business systems and processes that support care, clinical and corporate teams across our villages. The Senior Business Analyst leads the business analysis and requirements stream for that programme.
You will work closely with village teams, our National Care Team, clinical subject matter experts, support office functions and the Executive Leadership Team. You will lead the work to understand how LDK operates today, define what good looks like, and make sure business needs are clearly documented, prioritised and agreed.
This is a Canberra based, 12 month fixed term opportunity within the Innovation and Business Transformation team.
Role responsibilities
- Lead the development, documentation and approval of functional and non-functional business requirements.
- Map current business processes across care, clinical and corporate functions, and identify opportunities to simplify and improve.
- Facilitate workshops and interviews with operational, clinical and executive stakeholders to gather, validate and prioritise requirements.
- Document business rules, data requirements and process impacts to support data quality, integration and solution design activities.
- Contribute analysis and findings that inform options assessments and business case development.
- Provide leadership and quality assurance across the analysis stream, including risk management, stakeholder engagement and mentoring of Business Analysts.\
- Operate within PMO governance, including change control, risk, dependency and status reporting.
Qualifications, Experience and Skills
- Minimum 10 years business analysis experience, including at least 3 years in a senior or lead role on complex systems and transformation projects.
- Demonstrated experience delivering business analysis on resident management, care management or clinical care platforms.
- A competent understanding of the Australian aged care operating environment, including the Aged Care Act 2024, the Aged Care Quality Standards and Support at Home.
- Proven ability to lead requirements gathering, process analysis and gap assessment through to formal approval.
- Strong knowledge of business process mapping, data quality and migration, systems integration and business case development.
- Excellent communication and facilitation skills, with the ability to engage and influence stakeholders from care teams on the floor through to executive leadership.
- Sound judgement on risk and dependency, surfacing issues early rather than late.
Comfortable working with limited supervision in an environment where direction is still being shaped. - Relevant business analysis certification such as CBAP or CCBA preferred. Experience with aged care platforms, Jira, Confluence and PRINCE2 is highly desirable.
Our Employee Value Proposition
LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.
Benefits
- Competitive salary package
- Free on-site parking
- Purchased leave options, giving you the flexibility to take extra time off when you need it.
- Salary packaging with novated leasing options
- Rewards and retail discounts program
- Free daily coffee/tea/standard beverage for all staff
- Continuous professional development and promotion opportunities
- Excellent company culture underpinned by Love, Decency and Kindness (LDK)
- Beautiful workplace environment at all our villages
- On-site cafes and restaurants available to staff
- Celebration of cultural events amongst staff and residents
- Employee referral bonus and retention bonus
How to apply
People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.
If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you.
Please click on the “apply” button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.
We encourage all applicants to visit our website at https://ldk.com.au/.
Kindly email people@ldk.com.au if you have any questions.
Successful applicants will be required to undergo a Police Clearance. LDK Seniors Living has a mandatory vaccination policy in relation to influenza.
