System Specialist (Product Owner)
Job No:
LDK879
Location:
Canberra, ACT
About LDK Seniors Living
LDK Seniors Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.
About the role
The System Specialist(Product owner) sits within LDK's ICT Team and is responsible for the operation, configuration, and support of LDK's systems. The role's primary focus is SwiftPOS and RICI (incident reporting), with support for other systems as required.
This is a collaborative, business facing role as much as a technical one. The System Specialist works closely with teams across LDK to understand their needs, support new initiatives, and translate business requirements into practical system solutions. They facilitate design with vendors, making sure solutions are fit for purpose and reflect how the business actually operates.
The role contributes to the delivery of key outcomes under LDK's broader Innovation and Business Transformation program and supports the successful delivery of key LDK projects.
We are open to candidates both from Canberra and Brisbane location.
Role responsibilities
- Manage day-to-day system operations, configuration, access, and audits.
- Identify and implement system improvements and enhancements.
- Support users with system data, reporting, and insights.
- Maintain system documentation, training materials, and test cases.
- Deliver user training and partner with education teams on learning tools.
- Provide scheduled and ad-hoc reporting to operational and project teams.
- Manage end-user support tickets through to resolution.
- Support system upgrades, implementations, and vendor liaison.
- Assist with data validation, clean-up, and quality improvement initiatives.
- Provide responsive, solutions-focused ad-hoc support to staff and leaders.
Qualifications, Experience and Skills
- Highly developed written and verbal communication skills
- Exceptional attention to detail and commitment to quality outcomes
- Proven experience in the aged care industry
Our Employee Value Proposition
LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.
Benefits
- Competitive salary package
- Free on-site parking
- Purchased leave options, giving you the flexibility to take extra time off when you need it.
- Salary packaging with novated leasing options
- Rewards and retail discounts program
- Free daily coffee/tea/standard beverage for all staff
- Continuous professional development and promotion opportunities
- Excellent company culture underpinned by Love, Decency and Kindness (LDK)
- Beautiful workplace environment at all our villages
- On-site cafes and restaurants available to staff
- Celebration of cultural events amongst staff and residents
- Employee referral bonus and retention bonus
How to apply
People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.
If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you.
Please click on the “apply” button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.
We encourage all applicants to visit our website at https://ldk.com.au/.
Kindly email people@ldk.com.au if you have any questions.
Successful applicants will be required to undergo a Police Clearance. LDK Seniors' Living has a mandatory vaccination policy in relation to influenza.
