Carelink Process Development Officer

Job No: M932
Location: Brisbane

Carelink Process Development Officer

  • Work for a leading Disability Support Provider
  • Onsite parking
  • Circa $75k including super + salary sacrifice options

We are seeking a customer focused and responsive Carelink Process Development Officer at our Head Office in Eight Mile Plains. This is a Full-Time, Fixed-Term role for 3 months.

Reporting to the Chief Financial Officer, as the Carelink Process Development Officer you will be responsible for supporting the business to improve and document processes for supporting the use of the Carelink CRM.  The work will include developing processes and capturing the remaining customer transaction types that are being processed outside the system.

Your new role will include:

  • Prepare draft procedures and work instructions
  • Work with the business to finalise procedures and work instructions
  • Assist in communicating procedures and work instructions
  • Work with transactional staff to understand current process around customer transactions not captured in Carelink
  • Work with ICT to enable these transactions to be captured in Carelink
  • Develop and document processes and work instructions to support the communication of this process change
  • Assist in communicating procedure and work instructions
  • Monitor the success of changes
  • Assist in identifying other opportunities for improving the way the business uses Carelink
  • Other duties as required

Mandatory requirements:

  • Carelink CRM transactional experience
  • Demonstrated experience implementing process improvements
  • Demonstrated experience implementing system improvements
  • Excellent written and verbal communication skills  

The successful applicant will have:

  • Ability to learn new systems & processes quickly
  • Time management skills
  • Problem solving skills
  • High attention to detail and desire to probe further into data 
  • Ability to work independently exercising initiative and judgement to carry out daily tasks
  • A positive attitude toward people with disabilities and the willingness to work within Multicap’s Values & Code of Conduct in order to meet our customer’s needs

 Apply by 22 March 2019 to be considered for this newly created, fixed-term role. Please ensure that you attach a cover letter detailing why you would be a great candidate for this role and also your resume (preferably PDF format). 

Please note the successful applicant will be required to hold a current Blue (Working with Children) and Yellow (Positive Notice) Card, or be willing to obtain one.

About our organisation

Founded in 1962, Multicap has over 55 years’ experience in providing assistance to people with disabilities, specialising in high and complex needs. Started by six families who believed in the multiple capabilities of their children, Multicap became champion of possibly for people with a disability and their families all over Queensland. Today, Multicap is a community of possibility for more than 1200 people and their families and provides tailored assistance to individual needs and goals. To find out more visit

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