Customer Experience Lead

Merri­-bek City Council's recruitment system, medical, police check, reference checking and onboarding processes are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers unless you request us not to do so.

Personal and or health information collected by Council is used for municipal purposes as specified in the Local Government Act 2020. The personal and or health information will be used by Council for these purposes and or related purposes. Council may disclose this information to other organisations if authorised or required by legislation. The applicant understands that the personal and or health information provided is for the above purpose and that they may apply to Council for access to and/or amendment of the information.

Requests for access and or correction should be made to Council’s Privacy Officer via telephone on 9240 1111 or e-mail at Privacyofficer@merri-bek.vic.gov.au

Please note that the information provided as part of your application will not be accessed by anyone other than the People and Safety Branch and the hiring manager.

Acknowledgement

By submitting this application, I declare that to the best of my knowledge, the information supplied in this application (including accompanying documents) are true and correct. I understand that if any false or deliberately misleading information is given, or any relevant material withheld, my application will not be progressed, or if I am employed, my employment may be terminated at the discretion of Council. I further understand that any offer of employment is subject to all the pre-employment checks appropriate to the role being completed to the satisfaction of the Council.

Consent to Contact Referees

I understand that a representative of Merri-bek will contact me to gain my permission to contact any listed referee's before conducting a reference.

Important information

Preliminary Health Declaration

All applicants are required to complete a Preliminary Health Declaration as part of the application process. Merri-bek City Council advises that failure to disclose any pre-existing or past relevant physical restrictions, injury or condition, suffered by you which may affect your ability to fulfil inherent requirements of the position(s) applied for may result in you being disentitled to claim compensation. This is in accordance with the current Workplace Injury Rehabilitation and Compensation Act in respect of any further injury or illness, recurrence, exacerbation or aggravation of this injury, disease or condition.

COVID-19 Vaccination Requirements

Council requires all staff to be vaccinated for COVID-19 and provide evidence of this as part of this application.  Please note: If you are short listed for an interview, you will be required to present your vaccination certificate for sighting.

Working With Children Checks

Merri-bek City Council is committed to being a Child Safe organisation and providing environments that are safe for children and young people. We have zero tolerance for child abuse and harm. If the role you are applying for requires a Working with Children Check, you will be required to upload a copy of this document as part of your application.

Qualifications/Licences

Evidence of relevant qualifications and/or licences as required for the position you are applying for will need to be uploaded as part of your application.

1. Yes I agree to the privacy statement*

1. Title* Mr Mrs Ms Miss Dr Other
2. First name*
3. Last name*

1. E-mail*
2. Phone*

   Digits only or add + for international numbers

1. Street*
2. Street Cont.
3. City, Town or Suburb*
4. Postcode or Zipcode*
5. Country*Please choose... AFGHANISTAN ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTIGUA AND BARBUDA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERBAIJAN BAHAMAS BAHRAIN BANGLADESH BARBADOS BELARUS BELGIUM BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA AND HERZEGOVINA BOTSWANA BRAZIL BRUNEI DARUSSALAM BULGARIA BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE CHINA COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA COTE D'IVOIRE CROATIA CUBA CYPRUS CZECH REPUBLIC DENMARK DJIBOUTI DOMINICA DOMINICAN REPUBLIC ECUADOR EGYPT EL SALVADOR EQUATORIAL GUINEA ERITREA ESTONIA ETHIOPIA FALKLAND ISLANDS (MALVINAS) FAROE ISLANDS FIJI FINLAND FRANCE FRENCH GUIANA FRENCH POLYNESIA GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUINEA GUINEA-BISSAU GUYANA HAITI HOLY SEE (VATICAN CITY STATE) HONDURAS HONG KONG HUNGARY ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISRAEL ITALY JAMAICA JAPAN JORDAN KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN LAO PEOPLE'S DEMOCRATIC REPUBLIC LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB JAMAHIRIYA LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLANDS MARTINIQUE MAURITANIA MAURITIUS MEXICO MICRONESIA, FEDERATED STATES OF MOLDOVA, REPUBLIC OF MONACO MONGOLIA MONTSERRAT MOROCCO MOZAMBIQUE MYANMAR NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN MARIANA ISLANDS NORWAY OMAN PAKISTAN PALAU PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO QATAR REUNION ROMANIA RUSSIAN FEDERATION RWANDA SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS SOMALIA SOUTH AFRICA SPAIN SRI LANKA SUDAN SURINAME SVALBARD AND JAN MAYEN SWAZILAND SWEDEN SWITZERLAND SYRIAN ARAB REPUBLIC TAIWAN, PROVINCE OF CHINA TAJIKISTAN TANZANIA, UNITED REPUBLIC OF THAILAND TOGO TOKELAU TONGA TRINIDAD AND TOBAGO TUNISIA TURKEY TURKMENISTAN TURKS AND CAICOS ISLANDS TUVALU UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES URUGUAY UZBEKISTAN VANUATU VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S. WALLIS AND FUTUNA WESTERN SAHARA YEMEN ZAMBIA ZIMBABWE INTERNATIONAL OTHER Unknown
6. State, Region or Province*Please choose...

1. LinkedIn URL

   (Please click on your profile and copy the URL from your profile page.)

1. Work rights:*

   1. Australian Citizen
   2. Australian Permanent Resident Visa
   3. Australian Temporary Resident Visa
   4. New Zealand Citizen
   5. Bridging Visa
   6. Student Visa
   7. Working Holiday Visa
   8. Temporary shortage skills visa
   9. Refugee/humanitarian
   10. No Australian working rights
2. If you answered no to not being an Australian Citizen, Merri-bek City Council will require to conduct a VEVO check through the Department of Home Affairs. Do you consent to this?*

   1. Yes
   2. No
   3. NA
3. Have you lived and/or worked outside of Australia for more than a 12-month period in the past 10 years? (if yes you will be require to complete an international police check as part of the final stages in our recruitment process).

   1. Yes
   2. No
4. 'To support culturally safe recruitment processes, do you identify as an Indigenous Australian (Aboriginal and/or Torres Strait Islander)?*

   1. Yes, Aboriginal
   2. Yes, Torres Strait Islander
   3. Yes, Aboriginal and Torres Strait Islander
   4. No
   5. I do not wish to disclose
5. Do you require any reasonable adjustments to enable you to participate equitably in our recruitment process?*
6. Please confirm that you are vaccinated for COVID-19 as this is a requirement of Council’s COVID-19 Vaccination Policy. Please note: If you are short listed for an interview, you will be required to present your vaccination certificate for sighting.*

   1. Yes
   2. No
7. For equity and inclusion reporting we collect information on Gender. Please describe your gender.*

   1. Man
   2. Women
   3. Gender diverse, Non-binary
   4. I do not wish to disclose
8. Current Employee Status with Merri-bek City Council:*

   1. Current employee
   2. Former employee
   3. Never employed
9. Have you previously been employed at Merri-bek through an Agency or as a Contractor:*

   1. Current
   2. Former
   3. Not applicable
10. We conduct police checks as part of our recruitment process; do you give Merri-bek permission to conduct this check if your application progresses to the final stage?*

    1. Yes
    2. No
11. I have read and understand the position description*

    1. Yes
    2. No
12. I have read and understand the relevant physical requirements of this position in the position description *

    1. Yes
    2. No
13. Do you have a current or pre-existing physical injury, or medical condition that may prevent you from undertaking the inherent requirements of the role? Disclosure will assist Council to provide reasonable adjustments as appropriate**

    1. Yes
    2. No
14. If yes to the above please outline
15. Merri-bek City Council is a diverse organisation, and we support people from priority groups where possible, including those with disabilities. If you require adjustments to the inherent requirements or to perform in the position, please describe.**
16. You may be required to undertake a medical, which includes a drug and alcohol test prior to offer or commencement, do you give permission for this testing to be conducted?*

    1. Yes
    2. No
17. Merri-bek City Council advises that failure to disclose any or all relevant physical, medical or any other illness, injury or condition, or any past or pre-existing illness, injury or condition suffered by you which may affect your ability to fulfill inherent requirements of the position(s) applied for may result in you being dis-entitled to claim compensation according to the Workplace Injury Rehabilitation and Compensation Act 2013 in respect of any further injury or illness, recurrence, exacerbation or aggravation of this injury, disease or condition. *

    1. Acknowledge
18. Merri-bek City Council is committed to being a Child Safe organisation and has zero tolerance for child abuse. We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone. All employees are required to adhere to Council’s Child Safety and Wellbeing Policies and Procedures and training will be provided on commencement.*

    1. Acknowledged