Aged Care Administration Officer
Job No:
MER606
Location:
Coburg
- Hybrid Working #LI-Hybrid
- Full-time permanent role (based on 35 hours per week)
- Fortnightly RDO
- Make a real difference supporting older people in the community
- Salary: $79k - $84k + Super
- Ability to transfer or take LSL (Long Service Leave) within Local Government
About Merri-bek City Council
Merri-bek City Council is a progressive council of 195,125 residents: one community, proudly diverse. Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food and cafés right at the doorstep.
Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community. Our organisational vision is to be one team, brave and diverse, making a difference.
We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food, cafés, parks and a cinema right at the doorstep. Merri-bek is a great place to live, work and play.
About the role
As an Aged Care Administration Officer, you will play a vital frontline role supporting the delivery of home support services to older members of the community. You will act as the first point of contact for clients, families and service providers, ensuring enquiries are managed with professionalism, empathy and efficiency.
Working within the Home Support Unit, you will provide administrative support across scheduling, billing and data systems, helping ensure services are delivered accurately and on time. This is a fast-paced and collaborative role where your attention to detail, customer focus and problem-solving skills will directly contribute to improved client experience and service outcomes.
Skills and experience require to perform the role
- Experience in an administrative or customer service role, ideally within aged care, community services or health
- Strong communication skills with the ability to engage sensitively with older people, carers and diverse communities
- Demonstrated ability to manage competing priorities, problem solve and work both independently and within a team
- Experience working with client management systems (e.g. Carelink+, My Aged Care or similar) and strong computer literacy
- High attention to detail, particularly in data entry, scheduling and billing processes
- Ability to manage service bookings, changes, cancellations and respond to enquiries promptly and accurately
- Relevant qualifications and/or equivalent experience in community, health or administrative fields
- Current Working with Children Check (or ability to obtain)
What the role can offer
- Fortnightly RDO
- Extensive opportunities for training & career development
- Salary sacrifice options
- A real sense of work-life balance & flexible work options
- Employer-supported study assistance schemes
- Wellness programs
Further support offered for our staff
- Up to 20 weeks primary & up to 5 weeks secondary parental leave
- Purchase leave
- Ceremonial leave
- Gender affirmation leave
- Family violence leave
For further information about this position please contact Scott Lovegrove on 9240 2302.
Applications close: 11:30pm, Wednesday 8 July 2026.
*in the case that we receive a high volume of applications, we reserve the right to close this advertisement before the current closing date.
Before submitting an application, please view the Position Description.
Please note that when applying for this role, you may be required to attach your valid WWCC. Please have this ready when completing your application.
How to apply
Please fill out an application using our online recruitment system. You will be required to upload your CV, a cover letter outlining your relevant skills and experience. You do not need to respond to the individual Key Selection Criteria. Please also upload any other relevant documents.
*Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils new name of Merri-bek City Council.
Please note that applications must only be submitted online, applications will not be accepted via email.
Merri-bek City Council is proudly diverse and an equal opportunity employer. We encourage applications from the Aboriginal and Torres Strait Islander community, people with disability, and people from every culture, sexuality and gender identity, age and ethnic background. Merri-bek City Council is a Child Safe organisation.
Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.
We encourage everyone to apply and discuss opportunities to develop your knowledge and experience. Council is committed to removing barriers and access to employment where possible at any point in the recruitment, onboarding and during your time at Council. For further information regarding access or modifications you may require for a recruitment process please contact Danni Jovanovic, Recruitment Business Partner on recruitment@merri-bek.vic.gov.au
Our Commitment
In May 2021, Merri-bek Council adopted a revised Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities of the municipality. The statement recognises the Wurundjeri Woi-wurrung people as the traditional owners of the lands and waterways of our municipality.
Merri-bek City Council is committed to being a Child Safe Organisation and has zero tolerance for child abuse. We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone. You can read more about our Child Safety Commitment Statement on our website.