Customer Service Manager
Job No:
N49661
Location:
Marrickville
- Exciting opportunity leading and mentoring teams in the Mental Health and Disability sector
- Permanent full time opportunity
- Competitive salary, monthly RDO and salary packaging
- Based in Marrickville, supporting the Inner West
The Company
New Horizons is a leading Not for Profit providing individualised support for people with disability and mental illness. Our strength is in the 900+ staff who strive every day to make a meaningful difference to our Customers throughout New South Wales.
New Horizons is known for wellbeing, done well.
The Opportunity
We are seeking a motivated individual to lead and support our teams across a range of services on a permanent full time basis. Your responsibility will be to ensure service delivery is focused on a person centred service experience that is aligned to a recovery model. In your position, you will receive support by a multidisciplinary team and report to the Sydney Regional Customer Service Manager.
Your responsibilities will include (but not limited to):
- Leading the end to end customer experience across various programs
- Leading our teams to drive person centred and recovery focused experiences
- Promoting and empowering independence
- Cultivating a positive learning and development culture
- Developing relationships within the local community that enhances the customer experience
- Proactively engaging with key external stakeholders including NDIA, NSW Health and PHN
Skill and Experience:
- Strong communication and interpersonal skills
- Sound knowledge of budgeting and financial operations
- Understanding of relevant compliance legislation, quality standards, policies and procedures
- Be well versed in developing and implementing initiatives to meet business objectives
- Proven experience managing teams
- Experience in the Disability and/or Mental Health service delivery sector
- Technical literacy with proven ability to use Microsoft Office and systems for reporting
- Relevant Tertiary Qualification and/or equivalent industry experience
You must have your own transport and a willingness to travel between surrounding areas. A willingness to obtain an Australian Federal Police Check, WWCC that meet New Horizons employment criteria prior to commencing with us.
Rewards and Recognition:
As a New Horizons team member you will have access to:
- Salary packaging of up to $15900+ in tax free pay per FBT year
- Professional learning and development opportunities
- Supportive corporate culture and working environment
- Employee Assistance Program providing counselling services
- Eligibility for our recognition program and celebration of service.
Working for us means opportunities and exposure to fresh thinking, innovation and professional growth. We look for high performers who think outside the box and enjoy using initiative and working autonomously.
Our culture is driven by our one team one horizon strategy, and we’re committed to the wellbeing of the people who work with us.
To Apply:
If you are interested in the position please complete the online application below and attach your Resume.
Please find here the attached position description.
Applications close Sunday 5th March 2017 or when a suitable candidate is found.
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