Customer Experience Coordinator

Job No: SIGNET187
Location: Brisbane (Bayside Suburbs)

  • Award winning company based at Wakerley 
  • Join energetic, fun and supportive team
  • Choice of permanent full-time role or part time hours (9am-3pm)

About SIGNET: 

SIGNET is an Australian supplier and manufacturer of Packaging, Warehouse, Safety and Site supplies and has been the wind beneath the wings for 60,000 Aussie businesses for over 52 years. SIGNET is an award-winning business and market leader, and our national footprint expands to office, production and warehousing facilities located in Brisbane, Sydney, Melbourne, Townsville and Perth. 

Don’t be fooled by the seemingly low-key industry and B2B style business.  We are a growing business, pushing the boundaries within our industry and striving to create best in class experiences for our customers.  We are a digital first company, utilising market leading technology and eCommerce platforms.  We are also focused on operational and supply chain excellence, running state of the art manufacturing and fulfillment centres across Australia. 

Our people tell us that at SIGNET, they get the best of both worlds. Our established position and size mean you’ll get ‘big business’ structure, support and progression, without giving up the opportunities for ownership, direct impact, trusted relationships and a truly great culture. 

About the role: 

As a Customer Experience Coordinator you will join a high performing, energetic, fun at heart team who care about our customers and one another. In this role you will be responsible for delivering exceptional customer service to our customers via electronic communications and inbound phone calls. Your day will consist of answering queries, collating quotes, processing orders and proactively identifying and solving potential problems. As an integral part of the team you will contribute to ongoing continuous improvement of our systems and processes.  

The role can be structured as either permanent fulltime or pro-rata part time basis working Monday to Friday 9-3pm.The successful candidate may choose the option that best suits their personal circumstances. 

For more information about the role, please refer to the Position Description. 
The successful applicant will

  • Enjoy dealing with people and providing excellent customer service 
  • Have experience in customer service roles, call centre experience will be viewed favourably 
  • Have a positive and friendly attitude and a strong work ethic 
  • Have an intermediate knowledge of the Microsoft Office Suite 
  • Have high attention to detail  
  • Be a team player

Please note applicants must have unlimited working rights in Australia. 

Please visit our website for further information:

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