Careers with SSI

Careers

Client Success Representative

Job No: SSI15
Location: Mobile, AL

  • Are you an experienced Client Success professional?
  • Come work with an industry leader!
  • Enjoy competitive compensation, a flexible work environment, full benefits, and profit sharing!

About the Opportunity

We are looking for an individual to join our Client Success team in our US Operations located in Mobile, Alabama. Client Success’ is comprised of a diverse team whose primary responsibility is for helping our clients solve shipbuilding design and production problems using SSI products and services, as well as educating clients of ShipConstructor features and best practices.

Working within the Client Success team, you will champion efforts to understand and resolve problems clients may have when using ShipConstructor software. You will also analyze customer trends and problem reports, author and publish ShipConstructor Knowledge Base articles, compose and produce short videos that explain and clarify best practices, troubleshooting, and how to articles, as well as prepare and support webinars, social media, and any other method which can be used to connect with SSI’s end users

If you strive for excellence, enjoy working in a diverse, fast paced dynamic environment, consider joining our team. Combined with the challenging nature of the work, and the ability to see the results of your efforts in the real world; make a career at SSI a rewarding experience. This is a great opportunity to learn the applications of our leading- edge, 3D design software while exercising your natural ability to solve tough problems.

Requirements:

  • Demonstrated Experience in Shipbuilding and Ship Design knowledge
  • Ability to analyze and document operational processes and apply technology and business knowledge to solve business problems
  • Excellent communication skills (verbal over the phone and face to face and written)
  • Demonstrated experience with various software applications
  • Demonstrated experience in technical writing
  • The ability to work effectively with people in stressful situations and maintain positive customer relations
  • The ability to work with people from various backgrounds and cultures.
  • A demonstrated ability to effectively prioritize and organize multiple simultaneous tasks
  • Fluent in English
  • US Citizen

Preferred Experience:

  • Graduated from 2 Year Technical Design / Drafting School, Information Technology
  • Previous experience in the Marine Design/Shipbuilding industry
  • Experience with AutoCAD and other 3D CAD systems (ShipConstructor, strong plus)
  • Management of SQL Databases with a background and experience in TSQL
  • Programming exposure and understanding of C++, C Sharp, .NET, Object ARX languages
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Demonstrated experience in developing informal and formal technical 'how to' video demonstrations
  • Demonstrated experience in presenting online webinars to a technical audience
  • Experience with Atlassian JIRA
  • Experience with Agile development (Scrum and Kanban)
  • Previous real-world technical support experience

This is a great opportunity to learn the applications of our leading- edge, 3D design software while exercising your natural ability to solve tough problems.

Upon joining SSI, the successful incumbent can expect to receive a competitive annual salary plus great employee benefits, including:

  • ParaMedical, Dental, and Vision
  • Life insurance and long-term disability benefits
  • Profit Sharing Plan
  • Three weeks’ vacation
  • Education assistance, professional development, opportunities for career growth, and training

If you enjoy working in a fast-paced dynamic environment and want to take your career to the next level with a local employer of choice – apply to SSI today

 

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