Case Worker - Specialist Homelessness Services

Job No: VIN1480
Location: Eastern Suburbs and Inner West

  • Permanent, full-time 38 hours per week; x1 position available for each district
  • Base locations: Eastern Suburbs SHS District and Inner West SHS District
  • Involves travel to meet the needs of clients within each district
  • Current Drivers Licence is required
  • SCHCADS Level 4, hourly rates from $33.07 depending on qualifications and experience
  • Mobile case management team working across crisis and transitional accommodation as well as intervening early to prevent homelessness.
  • Opportunities to learn new skills and work with a team dedicated to supporting families to rebuild their lives.
  • The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW).

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.



About the Service

Sydney Archdiocese provides support for people experiencing or at risk of homelessness in the Family & Community Services (FACS) districts of South East Sydney, Inner West Sydney and South West Sydney. Its Client Support Services provide case management and advocacy for single men and women, couples without children and families, in their homes or in crisis or transitional accommodation.

About the Role     

The Case Worker (SHS) will provide case management support to individual clients, with the aim to achieve client-focused outcomes including developing their independence and empowerment.  The role is responsible for:

  • Providing case management support that is consistent with the Society's Client Service Delivery Model (CSDM) and with trauma informed care practices
  • Conducting initial assessment, developing case plans in consultation with each client, conducting regular case plan reviews specific to the needs of the individual
  • Liaising/working closely with internal and external services/agencies involved in the care and support of individual clients to ensure the best outcomes possible
  • Assisting clients, through referral to relevant agencies, in developing basic living skills that will prevent them from returning to a state of homelessness
  • Advocating for clients where necessary, including government departments, courts, and other service providers
  • Maintaining accurate and up-to-date documentation of all client interactions and case plans/review

The role will report to the Senior Team Leader.  Please click here for a copy of the Position Descriptions.

To be successful in this role, you will need:

The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW).

  • Cert IV in relevant field or higher level qualifications in Social Work/Social Science/Community Welfare or other relevant field.
  • Good written and oral communication skills, including good interpersonal skills with a demonstrated ability to relate positively and confidently with a wide range of people, in a variety of settings.
  • Good organisational skills and the ability to prioritise work/client load including people with complex and/or high-level needs.
  • Demonstrated ability to work as part of a team and to work independently and unsupervised.
  • Good knowledge of, and an ability to access, a range of relevant community resources, particularly in the areas of drug and alcohol services, mental health, legal assistance, income support, employment service providers, training and accommodation, family assistance and permanent housing options.
  • Willingness to work within the ethos and Mission Statement of the St Vincent de Paul Society and the Society’s Code of Conduct and ability to maintain an ethical, yet non-judgemental, attitude towards residents and staff, and a commitment to this.
  • Sound understanding of child protection issues, legislation and requirements.
  • Understanding of homelessness issues and its effects.
  • Ability to use sound judgement and act appropriately in crisis and emergency situations.
  • Demonstrated experience in managing a caseload and case planning, including for people with complex and/or high-level needs.
  • Good knowledge of WHS legislation as it relates to the workplace.
  • Current NSW drivers licence
  • Demonstrated ability to use client database and Microsoft Office packages such as Word, Excel, Outlook.
  • Willingness to travel as some mobility of location will be required to meet the needs of the clients. 

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check.  The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Karen Devins (SHS Operations Manager), quoting Case Worker - SHS/VIN1480.

Click here for Information on how to apply.

 Applications close at 11:00 pm on 5 June 2019

Please submit your application attaching your Resume including your responses to the Essential Criteria outlined in the Position Description.


St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.






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