The Village Langley - Receptionist (full time)
Job No:
VSL1525
Location:
Langley
Come join us and help make a difference in the lives of older adults! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?
PHILOSOPHY
Simply put, the purpose of The Village Langley, and all those who work here, is to enable the well-being of those we serve.
The Village aspires to be much more than a community that supports and cares for people living with a dementia diagnosis. We strive to be a place where, through the dedicated service of our team members, each Resident has an enriched living experience and lives their own best life, each-and-every day.
The role of a Village team member is to facilitate an enriched living experience for each Villager by fostering and nurturing relationships; enabling Villagers to control and manage their day; enabling feelings of safety, security & connectedness to people and things that matter to each person; establishing trusting relationships with families; enabling learning of new things, and; making meaningful contributions within The Village and surrounding communities. Our success is largely determined by the amount of joy, love and laughter experienced by each of those we serve – Villagers, staff, volunteers and local community.
ACCOUNTABILITY / OBJECTIVE
Responsible for the demonstration of outstanding customer service skills with residents, potential clients, families, staff and all persons visiting the Residence.
Responsible for processing financial transactions; maintaining adequate records, and performs word processing tasks as directed by the Office Manager. Ensures effective team communication within the residence, in a confidential manner.
Ensures Village standards are achieved through knowledge and application of policies and procedures.
Participates in Continuous Quality Improvement program.
BACKGROUND / QUALIFICATIONS
- Successful completion of high school
- Successful completion of the course Cracking the Dementia Code preferred
- Previous experience in cash handling, telephone answering and performing a reception function
- Proven computer literacy in Windows / Word / Excel with strong ability to use database programs, and emergency response systems
- Demonstrated success in customer service, with formal training in a customer service program, preferred
- Previous experience in the hospitality or senior living industries is preferred
- An outgoing, positive person with experience serving older adults
- Demonstrated ability in problem solving, listening skills, and working in a fast-paced environment
- Ability to use initiative and be flexible
- Ability to work evenings and/or weekends
KEY RESPONSIBILITIES
- Greets Villagers, families and guests, in person or by telephone, to the Village
- Processes all telephone calls and email and ensures that messages are distributed promptly and appropriately
- Provides information about living at The Village to current and prospective Villagers
- Responds to resident service requests and refers to appropriate team members for action
- Processes in-coming and outgoing mail, including supporting The Village Post Office
- Maintains accurate Resident, business and personnel files
- Accepts and signs for deliveries and ensures accurate paperwork flow
- Accepts payment for all resident services, including monthly rent, guest & staff meals, and ensures that appropriate cash handling and accounting protocols are followed
- Creates and executes the typing of notices or newsletters
- Maintains a daily census
- Performs clerical, word processing and book keeping functions
- Staff scheduling
- Ensures the security of The Village by monitoring incoming and outgoing Villagers, guests, and others
- Communicates effectively with team members regarding tasks or services to be expedited by Village teams
- Shares responsibility, through in-service and education, in Village safety standards
- May assist in the replacement of Village staff in accordance with established protocols
- Performs a lead role, as defined, in performing Emergency services protocols
- Provides administrative back-up support to all Village teams
- Recognizes safety hazards and assists in maintaining a safe, neat, clean environment for Villagers and staff
- Participates in The Village’s ongoing Fire Prevention, Continuous Quality Improvement, Occupational Health and Safety, and Infection Control programs as required
- Responsible with all staff members to actively take part in the monitoring of all Villagers on a regular and on-going basis to ensure their safety and well-being
- Performs other related tasks as delegated by the Office Manager or Executive Director
"We accommodate persons with disabilities in the recruitment and hiring process."
* All offers of employment are subject to a Criminal Background Check. We thank all who apply; however, only candidates under consideration will be contacted.
* The Village Langley is a pet friendly community