Site Manager

Job No: WHS28
Location: Gold Coast

We are seeking a talented a hospitality professional with senior manager experience to lead our team of busy baristas, chefs and service team at our Gold Coast site.

  • Monday to Friday, fast paced already successful café environment  
  • Innovative, Dynamic and forward thinking and progressive culture
  • Flexible working environment

The Company:

WHSmith is an historic British retailer focusing on news, books and convenience, and is a renowned, competitive leader in the travel market worldwide. Our Australian operations, under which 7 brands currently operate, are rapidly expanding and WHSmith is expected to continue this growth.

Fresh+ currently operate a large number of hospital cafés across NSW, QLD, and SA, providing food, beverages, and convenience retail to hospital staff and the general public. We are now looking for a talented and professional Site Manager for our Doctors Orders cafes in Gold Coast University Hospital.


Role and Responsibilities:

  • Lead a large team of baristas, chefs and service team
  • Set store standards and objectives for all Fresh+ sites at Gold Coast University Hospital
  • Establish long-term relationships with customers and the community.
  • Develop a sales pipeline to grow sales through internal and external catering opportunities 
  • Manage the performance and morale of the team.
  • Stakeholder relationships internally and externally
  • Managing all aspects, including revenue growth, stock, margin & cost control, loss prevention, payroll, staff development whilst ensuring total customer satisfaction
  • Adherence to health and safety procedures, ensuring all sites are fully compliant
  • Analyse site reports and create action plans to improve results.
  • Work with the Kitchen supervisor to ensure a high quality daily range of hot / cold food and beverages is provided

Skills & Experience:

  • Looking for a lifestyle role with mostly daytime hours
  • Five years' experience in a customer facing multi-site management role
  • You will have awesome customer service skills and a personality to match
  • Ideally have experience as a manager of a similar type establishment
  • You will have barista and kitchen operations experience (trade qualifications highly desirable)
  • You will excellent business acumen
  • Ability to work autonomously
  • Hold a current food safety supervisors certificate
  • Computer literate - intermediate in Microsoft Word, Outlook and Power Point and Excel
  • Knowledge of busy multi food outlet operations with a focus on sales and service


This is a rare opportunity to manage a site like this, the site has a high volume of regular customers and we are looking for someone who is looking to secure a long-term position with a friendly team and take on virtual ownership of this business. If this sounds like you, please email a cover letter and résumé via the link below. 

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