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Noosa Shire Council

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Digital Services Officer

Job No: ZZ0362
Location: Cooroy Library, QLD

Are you looking to live and work in one of Australia’s premier locations and help achieve Noosa Council’s vision of “Noosa Shire – different by nature”?

Noosa Council is located at the northern end of the Sunshine Coast in Queensland. Covering an area of 871km2 Noosa has a proud history of preserving its natural environment and is recognised by UNESCO as a Biosphere Reserve. The region offers pristine beaches and a unique mix of country and coastal living making it one of the best places in Australia to live and work.

Council's vision is underpinned by our Council's beliefs. When working towards our Noosa Vision 2037, Council will focus on:

  • Respect: Respect for the diversity of opinions and beliefs in our community
  • Inclusion: Access to participatory and democratic processes
  • Responsiveness: As a Council, being connected with our community
  • Authenticity: Understand our history and learning from our past. 

Noosa Council is a supportive and passionate team built around openness and informality. The staff have together defined how they want to operate as a Council. These values include:

  • Community: Working hand in hand with our community
  • Innovation: Striving for better ways to do things
  • Sustainability: Managing environmental, social and economic resources for the future

Vacancy Details

  • Position Status: Permanent Full Time 
  • Position Remuneration: LGOA Level 2 ($55,863.09 to $60,227.66) annually plus Council benefits of annual leave loading and superannuation. Note applicants are generally appointed at the starting range of the specified salary
  • Department: Community Services
  • Branch: Libraries and Galleries
  • Team: Libraries 
  • Advertised: Internal and External 
  • Closing Date: 5:00pm (AEST), Monday 24 September 2018

About The Role

The position is full-time, working a 10 day fortnight flex working arrangement based at Cooroy Library, though the successful applicant will be required to work at any Noosa Library branch as required.

The successful applicant will contribute to the development and delivery of engaging and innovative digital library programs and services.

The position will provide high-quality customer-focussed library services and technology support and assist with the day-to-day provision of library operations.

Further the incumbent will contribute, through excellent individual and team efforts, to the goals and objectives outlined in the Library Service’s strategies and plans.


  • Collaborate in the planning and delivery of high quality, technology-focussed library services to internal and external customers.
  • Coordinate the logistics of the delivery of digital literacy programs and projects to library customers and staff to enhance digital-literacy skills.
  • Champion new and emerging technologies to inspire and educate the community and Council staff.
  • Provide library customers and staff with support in the use of associated resources, technology and equipment.
  • Collaborate in the maintenance of online platforms for the library service including websites, intranet, social media and other related digital services. 
  • Perform a range of routine library duties such as membership registrations, issues, returns, shelving and collection maintenance. 
  • Handle and receipt money in accordance with Council policies and procedures. 
  • Work within a team framework including providing back-up and assistance to other library team members in the conduct of their duties. 
  • Apply established procedures and policies under general supervision. 
  • Such other relevant duties as required from time to time which would generally fall within the scope of this position. 


Essential Skills, Knowledge and Experience

  • Comprehensive digital-literacy knowledge and skills including ability to work with contemporary platforms and apply emerging technologies. 
  • Demonstrated project management skills to plan and deliver technology-related programs and projects relevant to a contemporary public library.
  • Track record in delivering outstanding customer service in a busy environment. 
  • A general knowledge of contemporary public library services. 
  • Excellent interpersonal and communication skills including the ability to deliver effective training and relate to people from diverse background.
  • Proven ability to work as an effective and positive team member in a customer focused and flexible environment.
  • Demonstrated ability to be creative and innovative, solve problems and use initiative.
Essential Qualifications, Training and Licences 
  • Certificate III in Information, Digital Media and Technology or equivalent, related qualifications and/or relevant experience.
  • Driver’s Licence - “C” Class.

Desirable Qualifications, Training and Licences

  • Certificate qualifications in project management, training and/or library and information studies.

How To Apply 

To download and review the position description click here

Complete the information below, as requested. 

Click 'Next'

Attach your cover letter and resume. 

Click 'Next' and 'Confirm'.

Please note: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Please contact Tracey King, Literacy and Learning Coordinator on (07) 5329 6516 for any further information regarding the position.

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