Information and Support Centre Manager
Job No:
103281
Location:
Brisbane
- Experienced in support line management? Join an established Australian NFP in the healthcare industry!
- Enjoy an attractive remuneration circa $85,000 - $90,000 + super, salary sacrificing options and FBT concessions!
- Fantastic opportunity to make this rewarding role your own during an exciting organisational growth phase!
About the Organisation
Lung Foundation Australia is a national, not-for-profit organisation based in Brisbane. Their vision is to ensure that lung health is a priority for all in Australia and to promote lung health by:
- Educating the community in lung health and early detection of lung disease;
- Reducing the burden of lung disease in the community through patient and carer support;
- Influencing public policy, through advocacy across all levels of government; and
- Raising funds for medical and scientific research.
The Lung Foundation Australia nationally employs about 25 professional/administrative staff, supported by a team of dedicated volunteers.
About the Opportunity
Lung Foundation Australia now has an opportunity for a full-time Information and Support Centre Manager to join their team in Milton, Brisbane.
The Information and Support Centre is the primary means via which the Lung Foundation provides information, support and appropriate referral for patients, their carers, and health professionals.
Reporting to the General Manager – Thoracic Cancer & Rare Lung Disease, this position will see you responsible for managing this free 1800 number and email service.
More specifically, your key duties will include:
- Developing and implementing strategic and annual plans for the Information and Support Centre that increases information and support services and programs;
- Managing the patient information and support services provided by the Centre;
- Providing a public liaison function to patients, carers, volunteers, sponsors and general public on behalf of the Lung Foundation;
- Maintaining CRM database records to ensure the functionality, reliability and data cleanliness of the database;
- Identifying and securing appropriate funding opportunities for the ongoing viability of the service;
- Managing the budgeting and reporting requirements for the Centre;
- Coordinating the implementation and staff training of the new telephone system; and
- Facilitating monthly staff group interaction debrief meetings.
About You
This position will be well suited to someone with previous experience in the management / coordination of an information and support service, as you'll be required to hit the ground running once you come on board!
Due to the nature of the role, Lung Foundation Australia is looking for a personable candidate who genuinely enjoy engaging with others. You'll maintain a strong focus on excellent customer service, with a great phone manner and well developed written communication skills, ensuring your ability to review and coordinate reviews of information services. Strong people management skills, including a collaborative approach and the ability to manage staff members of different levels, will also be required.
Prior experience in a health/NFP environment is not essential, however you will need strong organisational skills, high attention to detail and an adaptable approach to your work; you'll be able to multitask and will enjoy working in a varied environment with diverse responsibilities. Ideally, you'll also have experience working with CRM databases.
Importantly, you'll be an assertive yet empathetic leader who is willing to roll up their sleeves and lead by example. Well versed in planning and implementation, your strategic approach will ensure your success in this role.
About the Benefits
This is an incredibly exciting opportunity for an experienced support line professional to take on a varied management role within the healthcare industry, where no two days are the same. You'll enjoy diversity in tasks and ongoing stakeholder engagement, ensuring each day is as rewarding as the last.
Upon joining Lung Foundation Australia, you'll be welcomed into a supportive and close-knit management team. Not to mention, you'll be given the autonomy to shape this position the way you see fit, in line with the organisation's recent restructure!
In return for your hard work and dedication, you'll be provided with an attractive remuneration circa $85,000 - $90,000 plus super, salary sacrificing options and FBT concessions. You'll also benefit from a convenient Milton location, with a car park and public transport close by.
If you're looking for a senior position in which you can truly make a difference in the lives of patients and their families - Apply Now!