Budgeting & Performance - Support Analyst

Job No: 104512708
Location: Brisbane

How you’ll make a difference...  

At TechnologyOne we are focussed on delivering customer-driven, innovative enterprise software (ERP) that transforms our customers business and makes their lives simple.   The customer experience we deliver through our Customer Support Centre globally is a pivotal part of delivering on this.   

Using your budgeting and reporting analyst skills and applying your knowledge of BI tools you will be engaging with customers across different industry sectors focused on making them successful and getting them back to running their business quickly.  

What you'll be doing... 

  • you will be owning and resolving assigned issues and question requests in a timely and seamless manner
  • understanding customer cases, perform troubleshooting, and suggest alternate solutions to customer issues
  • creating knowledge base articles to improve first call resolution and help customers self-serve
  • engaging with our Product teams where required on issue diagnosis, replication, and root cause analysis
  • providing a compelling customer experience on every customer interaction to make our customers feel valued and important
  • also, you may be asked to represent TechnologyOne at events

Your talents… 

Experience and knowledge:

  • Recent degree/qualifications in Business eg. Finance, Accounting
  • Experience in reporting and utilising Business Intelligence tools
  • Proven problem solving analysis and troubleshooting skills 

Demonstrated capabilities which include:

  • Customer centric - as a customer service professional you have a passion to deliver a compelling customer experience at every interaction. You thrive on taking a solution-based approach when analysing and resolving complex customer issues 
  • A master in self-organisation – you can balance multiple support cases with varying levels of priority and urgency and are resilient in facing challenging situations and working under pressure. 
  • A solid communicator - your communication skills are second to none and you’re at your best when talking to customers across various channels and engaging with team members to achieve outcomes for customers    

Who we are… 

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries.  We create solutions that transform business and make life simple for our customers.  We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use.  Over 1,000 leading corporations, government departments and statutory authorities are powered by our software. 

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment.  We double in size approximately every 4-5 years so career opportunities abound.  Everything is about to change.  Are you ready? 

We value creativity, innovation, and people with an entrepreneurial spirit.  See us in action at Hack Day! 

 * Applicants must have the right to work permanently in Australia. 

 

 

 

Apply Now

Privacy Acknowledgment

I agree to the use of my personal information as set out in the Privacy Terms and I acknowledge that as part of the recruitment process, I may be subject to pre-employment screening including but not limited to reference, qualification, probity, police or credit checks and that I will disclose to TechnologyOne any existing items that may impact my employment.
 
By clicking 'I agree' and participating in the program you consent to TechnologyOne collecting and processing your personal data for the purposes described above and contacting you by e-mail, phone or SMS about job opportunities at TechnologyOne and about other news, information and events at TechnologyOne which may be of interest. You also acknowledge that your information may be transferred to other countries in which TechnologyOne does business. For detailed information, please read our privacy terms and conditions.
 
 

Personal Details * Required field

Questions